Subject: Re: Shipa-KSA::S000994685362 || 200272376 || Urgent
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Amani Bani Odeh <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Sun, 21 Jun 2020 16:38:20 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

Please confirm if the below item was not dispatched.

MD-CCFNB

On Sun, Jun 21, 2020 at 4:35 PM Amani Bani Odeh <[email-masked]> wrote:

> Hi Hussain ,
>
> Please raise CRA for MD-CCFNB
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> as
> the customer only receives the free sample.
> Sagar requires CRA to process the refund.
>
> Thanks,
> Amani
>
> On Sat, Jun 13, 2020 at 10:00 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Dears,
>>
>> Please update on this today asap , as if the item not shipped we need to
>> process a refund .
>>
>> Thanks,
>> Amani
>>
>> On Fri, Jun 12, 2020 at 11:59 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> The customer didn't receive the actual item only the free sample was
>>> delivered,
>>> The customer complaining to the MCI and ask fr a refund, we need to
>>> close it today
>>>
>>> Sagar , Leena , Please assist to process the refund.
>>> Refund ticket # Incident #1121854
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Fri, Jun 5, 2020 at 9:33 AM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>> Please create CRA as the customer asks for a refund.
>>>>
>>>> @Ekta Jesswani <[email-masked]> please assist to proceed as the
>>>> customer is very furious.
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>> On Fri, Jun 5, 2020 at 9:30 AM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dears,
>>>>>
>>>>> The customer is following up , please advise he is going to complain
>>>>> to the MCI and on social media .
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>> On Fri, May 8, 2020 at 6:05 PM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Hussain,
>>>>>>
>>>>>> Please check the customer didn't receive the actual item he ordered
>>>>>> he only received the free sample. Please update asap this customer follow
>>>>>> up on social media.
>>>>>>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>