Subject: Re: [EXTERNAL] Re: 1Z289F8W6756136003
From: Denmark A <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: [email-masked], [email-masked], Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, [email-masked]
Date: Sun, 21 Jun 2020 16:32:13 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ronald,

Items received damaged and incomplete please see the attached photo and
advise what will be the next step?

Regards,

On Sun, Jun 21, 2020 at 4:11 PM Ronald Gaviola <[email-masked]> wrote:

> +Umang Mehrotra <[email-masked]>
>
> The package was returned to us twice and is being refused. The driver is
> here again attempting to return the package I am sending him back to you
> and please fix this.
>
>  Please let us know what the issue is.
>
>
>
> Regards,
> Ronald
>
> On Thu, Jun 18, 2020 at 5:11 PM <[email-masked]> wrote:
>
>>
>>
>>
>>
>> Dear Ronald
>>
>> Further to our investigation the subject was again handed over to UPS
>>
>>
>>
>>
>>
>> My operation team in copy Mr Ravi will have this sent back to you.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>   Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2020. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>> 29th December 2019. *
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 3:44 PM
>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>> *Cc:* Umang Mehrotra <[email-masked]>; Returns.fc <
>> [email-masked]>; Alaa Musa <[email-masked]>; Amir
>> Julkarnain <[email-masked]>; Customer Care Team <
>> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa
>> <[email-masked]>; Johannes Jade Pabeca <[email-masked]>;
>> lastmile <[email-masked]>; Pavankumar A <[email-masked]>;
>> Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>
>> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>>
>>
>>
>> +Umang Mehrotra <[email-masked]>
>>
>>
>>
>> Please confirm.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jun 18, 2020 at 2:36 PM <[email-masked]> wrote:
>>
>>
>>
>>
>>
>> Dear all
>>
>>
>>
>> Delivered to Pankaj
>>
>>
>>
>>
>>
>> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>>
>>
>> ===============================================================================
>>
>> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>>
>> DELIVERED                 15/06/20  16:00       PANKAJ
>>
>> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>>
>> *STATUS*
>>
>> PACKAGE/SHIPMENT DELIVERED
>>
>> *REMARKS*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>   Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2020. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>> 29th December 2019. *
>>
>>
>>
>> *From:* Umang Mehrotra [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 2:30 PM
>> *To:* Ronald Gaviola <[email-masked]>; Cardozo Chantelle (EUR6CTC)
>> <[email-masked]>; Returns.fc <[email-masked]>
>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>> [email-masked]>; customer care <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>> [email-masked]>; Pavankumar A <[email-masked]>;
>> Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>
>> *Subject:* RE: [EXTERNAL] Re: 1Z289F8W6756136003
>>
>>
>>
>> Hi Ronald,
>>
>>
>>
>> Not received.
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 9:16 AM
>> *To:* [email-masked]; Returns.fc <
>> [email-masked]>
>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>> [email-masked]>; Pavankumar A <[email-masked]>;
>> [email-masked]
>> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>>
>>
>>
>> Chantelle,
>>
>>
>>
>> Please deliver the remaining packages. Customer should not wait
>>
>>
>>
>> @Returns.fc <[email-masked]> - please confirm if you received
>> this package from ups 100151286_2
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Thu, Jun 18, 2020 at 12:04 AM <[email-masked]>
>> wrote:
>>
>>
>>
>>
>>
>> Dear Ronald,
>>
>>
>>
>> Please note the subject damaged shipment was returned to your office,
>> however we have 3 boxes pending in Saudi, can we deliver or would you want
>> us to return the pending 3 boxes ?
>>
>>
>>
>> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>>
>>
>> ===============================================================================
>>
>> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>>
>> DELIVERED                 15/06/20  16:00       PANKAJ
>>
>> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>>
>> *STATUS*
>>
>> PACKAGE/SHIPMENT DELIVERED
>>
>> *REMARKS*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>   Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2020. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>> 29th December 2019. *
>>
>>
>>
>> *From:* Ronald Gaviola [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 2:37 PM
>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>> [email-masked]>; Pavankumar A <[email-masked]>
>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756136003
>>
>>
>>
>> CAUTION! This email originated outside of the organization. Please do not
>> open attachments or click links from an unknown or suspicious origin.
>> ------------------------------
>>
>> Chantelle,
>>
>>
>>
>> Please share photos of the damaged boxes
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sun, Jun 14, 2020 at 1:36 PM <[email-masked]> wrote:
>>
>>
>>
>>
>>
>>
>>
>> Dear Ronald,
>>
>>
>>
>>
>>
>> Please note one of the package(1Z289F8W6756136003) is held in Dubai and
>> it has Damaged-in transit .
>>
>>
>>
>> I will share the pictures shortly.
>>
>>
>>
>> Can we deliver the balanced  3 packages to your customer  ? or do you
>> want us to have it returned to your ware house  ?
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>    Best Regards
>>
>>
>>
>>
>>
>> *Chantelle Cardozo*
>>
>> Preferred Customer Associate
>>
>>
>>
>> *UPS Gulf LLC *
>>
>> Al Moosa Tower 2, 25 Floor
>>
>> Sheikh Zayed Road, P.O. Box 26026
>>
>> Dubai, United Arab Emirates
>>
>> Tel +971 4 3815278
>>
>> Mobile 00971561770264
>>
>> Fax +971 4 3390835
>>
>> [email-masked]
>>
>>
>>
>> *Existing UPS rates will be revised effective 01 January 2019. For more
>> information on the annual General Rate Increase (GRI) applicable to your
>> account, please contact your Account Manager or call UPS Customer Service
>> at 600 544 743.*
>>
>> *Click here <https://www.ups.com/ae/en/shipping/zones-and-rates.page> to
>> access the latest UPS zones and rates information.  The 2019 UPS Service
>> and Tariff Guide will be available from 23rd December 2018. *
>>
>>
>>
>>
>>
>>
>>
>> --
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>> To unsubscribe from this group and stop receiving emails from it, send an
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>> .
>>
>> --
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