Subject: Re: [EXTERNAL] Re: 1Z289F8W6756136003
From: Ronald Gaviola <[email-masked]>
To: [email-masked]
Cc: [email-masked], Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, [email-masked]
Date: Sun, 21 Jun 2020 16:11:04 +0400
List-Id: <ccteam.mumzworld.com>

+Umang Mehrotra <[email-masked]>

The package was returned to us twice and is being refused. The driver is
here again attempting to return the package I am sending him back to you
and please fix this.

 Please let us know what the issue is.

Regards,
Ronald

On Thu, Jun 18, 2020 at 5:11 PM <[email-masked]> wrote:

>
>
>
>
> Dear Ronald
>
> Further to our investigation the subject was again handed over to UPS
>
>
>
>
>
> My operation team in copy Mr Ravi will have this sent back to you.
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 3:44 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Umang Mehrotra <[email-masked]>; Returns.fc <
> [email-masked]>; Alaa Musa <[email-masked]>; Amir
> Julkarnain <[email-masked]>; Customer Care Team <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Johannes Jade Pabeca <[email-masked]>;
> lastmile <[email-masked]>; Pavankumar A <[email-masked]>;
> Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>
> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>
>
>
> +Umang Mehrotra <[email-masked]>
>
>
>
> Please confirm.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 18, 2020 at 2:36 PM <[email-masked]> wrote:
>
>
>
>
>
> Dear all
>
>
>
> Delivered to Pankaj
>
>
>
>
>
> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>
>
> ===============================================================================
>
> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>
> DELIVERED                 15/06/20  16:00       PANKAJ
>
> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>
> *STATUS*
>
> PACKAGE/SHIPMENT DELIVERED
>
> *REMARKS*
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Umang Mehrotra [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 2:30 PM
> *To:* Ronald Gaviola <[email-masked]>; Cardozo Chantelle (EUR6CTC) <
> [email-masked]>; Returns.fc <[email-masked]>
> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
> [email-masked]>; customer care <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Johannes Jade Pabeca <[email-masked]>; lastmile <
> [email-masked]>; Pavankumar A <[email-masked]>;
> Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>
> *Subject:* RE: [EXTERNAL] Re: 1Z289F8W6756136003
>
>
>
> Hi Ronald,
>
>
>
> Not received.
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 9:16 AM
> *To:* [email-masked]; Returns.fc <
> [email-masked]>
> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Johannes Jade Pabeca <[email-masked]>; lastmile <
> [email-masked]>; Pavankumar A <[email-masked]>;
> [email-masked]
> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>
>
>
> Chantelle,
>
>
>
> Please deliver the remaining packages. Customer should not wait
>
>
>
> @Returns.fc <[email-masked]> - please confirm if you received
> this package from ups 100151286_2
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Jun 18, 2020 at 12:04 AM <[email-masked]> wrote:
>
>
>
>
>
> Dear Ronald,
>
>
>
> Please note the subject damaged shipment was returned to your office,
> however we have 3 boxes pending in Saudi, can we deliver or would you want
> us to return the pending 3 boxes ?
>
>
>
> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>
>
> ===============================================================================
>
> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>
> DELIVERED                 15/06/20  16:00       PANKAJ
>
> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>
> *STATUS*
>
> PACKAGE/SHIPMENT DELIVERED
>
> *REMARKS*
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>   Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2020. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
> 29th December 2019. *
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Sunday, June 14, 2020 2:37 PM
> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Johannes Jade Pabeca <[email-masked]>; lastmile <
> [email-masked]>; Pavankumar A <[email-masked]>
> *Subject:* [EXTERNAL] Re: 1Z289F8W6756136003
>
>
>
> CAUTION! This email originated outside of the organization. Please do not
> open attachments or click links from an unknown or suspicious origin.
> ------------------------------
>
> Chantelle,
>
>
>
> Please share photos of the damaged boxes
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, Jun 14, 2020 at 1:36 PM <[email-masked]> wrote:
>
>
>
>
>
>
>
> Dear Ronald,
>
>
>
>
>
> Please note one of the package(1Z289F8W6756136003) is held in Dubai and it
> has Damaged-in transit .
>
>
>
> I will share the pictures shortly.
>
>
>
> Can we deliver the balanced  3 packages to your customer  ? or do you want
> us to have it returned to your ware house  ?
>
>
>
>
>
>
>
>
>
>
>
>    Best Regards
>
>
>
>
>
> *Chantelle Cardozo*
>
> Preferred Customer Associate
>
>
>
> *UPS Gulf LLC *
>
> Al Moosa Tower 2, 25 Floor
>
> Sheikh Zayed Road, P.O. Box 26026
>
> Dubai, United Arab Emirates
>
> Tel +971 4 3815278
>
> Mobile 00971561770264
>
> Fax +971 4 3390835
>
> [email-masked]
>
>
>
> *Existing UPS rates will be revised effective 01 January 2019. For more
> information on the annual General Rate Increase (GRI) applicable to your
> account, please contact your Account Manager or call UPS Customer Service
> at 600 544 743.*
>
> *Click here <https://www.ups.com/ae/en/shipping/zones-and-rates.page> to
> access the latest UPS zones and rates information.  The 2019 UPS Service
> and Tariff Guide will be available from 23rd December 2018. *
>
>
>
>
>
>
>
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