Subject: Re: Missing Item - Order # 200266507_2 AWB: 70779584
From: Ronald Gaviola <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, Muhammad Habib <[email-masked]>, DXB CS <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>
Date: Sun, 21 Jun 2020 14:29:02 +0400
List-Id: <ccteam.mumzworld.com>

+DXB CS <[email-masked]>

One package not delivered. AWB 70779584. Is it lost?

Regards,
Ronald

On Sun, Jun 21, 2020 at 8:48 AM Mostafa Said <[email-masked]>
wrote:

> Hello Mary,
>
> This order was packed into 2 packages please advise how many packages the
> CX received?
>
> On Fri, Jun 19, 2020 at 9:41 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Muhammad,
>>
>> Yes, I also created it in zendesk.
>>
>> Incident #1135903
>>
>> Kindly check. Thanks
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Fri, Jun 19, 2020 at 9:34 AM Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> Dear,
>>> Please create zendesk Ticket.
>>>
>>> On Fri, Jun 19, 2020 at 10:22 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Anita,
>>>>
>>>> As per the customer, one item is missing from her order.
>>>>
>>>> 200266507_2 TC-SI-95021A
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108307> Summer
>>>> Infant - Comfort Me Body Pillow - Beige
>>>>
>>>> @Outbound.fc <[email-masked]> @lastmile
>>>> <[email-masked]>  - is the above item been included on the
>>>> shipment?
>>>>
>>>> Kindly check and advise. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> --
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28Skv%2B_sAfvUz_F0Sd2PimwRbm5GCknBb5aR%2B3Rp5eCwv4g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAGn28S%3DNu%3Dnva6c%2BUs6DcMg8xt%2BxMwSN-8spAfqgy7%2BfQ%3DJEBw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>
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> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAHqi_kS6jhP90qf4SmXvv_63Jn48SJtTU1F4Zw%2B-LjYA2FsW8g%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>