Subject: RE: Order #600872090 // Sku :BDM-597231 // Name :Hauck - Open'N Stop Safety Gate W/ 21 cm Extension - White // Missing
From: Bernadette Villahermosa <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Kia <[email-masked]>, Babico Trading <[email-masked]>, Liza Nocete <[email-masked]>, Mark Jayson Canaria <[email-masked]>
Date: Sun, 21 Jun 2020 10:26:42 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Since only the screws are missing, there’s no need to return the item. We can provide the screws and you may arrange the collection tomorrow.

Regards,
Bernadette

From: Denmark A <[email-masked]>
Sent: Sunday, June 21, 2020 12:05 PM
To: Bernadette Villahermosa <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>; Kia <[email-masked]>; Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>; Mark Jayson Canaria <[email-masked]>
Subject: Re: Order #600872090 // Sku :BDM-597231 // Name :Hauck - Open'N Stop Safety Gate W/ 21 cm Extension - White // Missing

Hi Bernadette,

Extension is here, the missing part is the long screw inside the box attached in the photo, please allow us to send the item for your further investigation.

Regards,
Den mark

On Sun, Jun 21, 2020 at 8:57 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Good morning!
Sorry for getting back late. But what is the missing part? Is it the extension?

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 21, 2020 8:52 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Kia <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #600872090 // Sku :BDM-597231 // Name :Hauck - Open'N Stop Safety Gate W/ 21 cm Extension - White // Missing

Dear Bernadette,

Any update?

Regards,

On Wed, Jun 17, 2020 at 11:58 AM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Bernadette,

POMUMZ_DXB201595

Regards,

On Wed, Jun 17, 2020 at 11:55 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Denmark,

Please always send me the PO number.

Regards,
Bernadette

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 17, 2020 11:29 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Samran Iftikhar <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>
Subject: Order #600872090 // Sku :BDM-597231 // Name :Hauck - Open'N Stop Safety Gate W/ 21 cm Extension - White // Missing

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:missing_part_or_pieces

We appreciate your support in this matter, Thank you.

Regards,
Den mark