Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, "Asad ." <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Sun, 21 Jun 2020 13:44:04 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

Please confirm if this was left in Tamer and you have this SKU.
So that I can create CRA for the same.

*KSA-FAMC-28-16OT*

On Sun, Jun 21, 2020 at 1:39 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair,
>
> Thank you for the update.
>
> @Hussain Firoz Miyagamwala <[email-masked]> kindly assist to
> update CRA in order for us to proceed with the refund. Collection has been
> arranged.
>
> Thank you.
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]> wrote:
>
>> Hi team
>> As the shipment has already been delivered to the customer with missing
>> pieces in an item, we will create the CRA for that item. Hussain can you
>> assist in making the same.
>>
>> Thanks
>>
>> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>>
>>> Zubair, please update here urgently.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>>
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>>>
>>>
>>> *From: *Mary Anne Agapito <[email-masked]>
>>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <
>>> [email-masked]>
>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>> "Azharuddin Kalamuddin (R3PL)" <[email-masked]>,
>>> Eugene Mugisa <[email-masked]>, customer care <
>>> [email-masked]>, Malak Nobeh <[email-masked]>, Asad <
>>> [email-masked]>, Moataz Salah El Din <[email-masked]>
>>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer called again and extremely furious. The customer is asking
>>> for a refund.
>>>
>>>
>>>
>>> Do we still have to collect the few parts he received before refunding
>>> the customer back?
>>>
>>>
>>>
>>> @Asad <[email-masked]>  - please help us resolve the issue.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Zubair and Hussain,
>>>
>>>
>>>
>>> The customer doesn't want the item anymore wants a refund instead.
>>>
>>>
>>>
>>> Please create the CRA to initiate a refund. The customer already filed a
>>> complaint to consumer rights.
>>>
>>>
>>>
>>> We will await your response. Thank you
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>> This item is not available in the warehouse, can you check if the
>>> customer would like a replacement or a similar item?
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>> Sorry to butt in.
>>>
>>>
>>>
>>> Yes it is.
>>>
>>>
>>>
>>>
>>> 100138984_1
>>>
>>> KSA-FAMC-28-16OT
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>>
>>> Baby Love - Wonder House
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm if
>>> this is the item in the shipment KSA-FAMC-28-16OT
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>> Dear Raghu,
>>>
>>>
>>>
>>> This is still not solved.
>>>
>>>
>>>
>>> @Zubair please help
>>>
>>>
>>>
>>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> What is the update on this case?
>>>
>>>
>>>
>>> The customer is extremely furious, he wants the item otherwise he wants
>>> his money back.
>>>
>>>
>>>
>>> This is long overdue. Please help us resolve the issue once and for all.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]>
>>> wrote:
>>>
>>> Raghu,
>>>
>>> Update please!
>>>
>>> Thanks.
>>>
>>>
>>>
>>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>>> [email-masked]> wrote:
>>>
>>> This will be closed today and reply:
>>>
>>> Raghu
>>>
>>> Sent from my iPhone
>>>
>>>
>>>
>>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]> wrote:
>>>
>>> 
>>>
>>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>> <[email-masked]>
>>>
>>>
>>>
>>> Please check this case
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Malak Nobeh <[email-masked]>
>>> *Sent:* Thursday, May 7, 2020 11:23 AM
>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>; Azharuddin
>>> Kalamuddin (R3PL) <[email-masked]>; customer care
>>> <[email-masked]>; Eugene Mugisa <[email-masked]>
>>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>>
>>>
>>>
>>> Gentle Reminder
>>>
>>>
>>>
>>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>> Raghu / Azhar,
>>>
>>>
>>>
>>> Please check this case urgently.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]> wrote:
>>>
>>> Gentle reminder Hussain
>>>
>>>
>>>
>>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]> wrote:
>>>
>>> Hi Hussain,
>>>
>>> The customer got the below item with missing Parts:
>>>
>>>
>>>
>>>
>>> She got ONLY the item which I highlight it, the rest of the house is
>>> MISSING.
>>>
>>> This is KSA WH.
>>>
>>>
>>> Thanks.
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>