Subject: Re: Wrong Delivery - 600882533_1// awb: WayPoint::EKENE
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Naib Khan <[email-masked]>
Date: Sun, 21 Jun 2020 11:31:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Any news?

Has this been delivered to the rightful owner? If not, please cancel the
customer is asking for a refund.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 15, 2020 at 8:55 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> May we have an update on this, please?
>
> Has this been delivered to the rightful owner? If not, please cancel the
> customer is asking for a refund.
>
> Please confirm. Awaiting your reply.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 14, 2020 at 9:17 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> The customer wants to cancel the order now and asking for a refund.
>>
>> Please inform us where is the shipment?
>>
>> Awaiting your response. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sun, Jun 14, 2020 at 9:15 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> May we have an update on this, please?
>>>
>>> The customer is on the line asking for her order.
>>>
>>> Please advise, we need an urgent update the customer is extremely
>>> furious.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 12:41 PM Naib Khan <[email-masked]> wrote:
>>>
>>>> Hi Mary,
>>>>
>>>> Thanks for your assistance.
>>>>
>>>> +Mostafa saad <[email-masked]> please arrange collection and
>>>> delivered t the right customer.
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Sun, 7 Jun 2020 at 12:32, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Naib,
>>>>>
>>>>> Another person received the order, whose name is Sara. She called the
>>>>> customer that her order was incorrectly delivered to her. The driver might
>>>>> have been confused, the address we have is correct. Both customer have the
>>>>> same Flat number but different building number.
>>>>>
>>>>> Please arrange the collection and deliver it to the rightful owner.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 7, 2020 at 12:23 PM Naib Khan <[email-masked]> wrote:
>>>>>
>>>>>> Hi Mary,
>>>>>>
>>>>>> Order delivered to the same address which you mention POD attached.
>>>>>>
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>>
>>>>>> On Sun, 7 Jun 2020 at 11:27, Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> The driver must have been confused about the address, it was
>>>>>>> delivered to the wrong person.
>>>>>>>
>>>>>>> Please arrange the collection from the below address today or
>>>>>>> tomorrow, as much as possible
>>>>>>>
>>>>>>> Sara
>>>>>>> Al Qusais 1
>>>>>>> Damascus Street
>>>>>>> Al Marri Bldg 35  Flat 103
>>>>>>> Phone: 971557928638
>>>>>>>
>>>>>>> Once collected, please deliver to the rightful owner whose address
>>>>>>> is given below:
>>>>>>>
>>>>>>> SHIP TOSheryl Colina
>>>>>>> Doha Road
>>>>>>> Flat 103, Mattar Al Marri Building #19
>>>>>>> Dubai
>>>>>>> United Arab Emirates Map
>>>>>>> SHIP AREAAl Qusais 1
>>>>>>> SHIP PHONE971555739483
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> --
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>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SmdLiUfHWTCs%3DQvNzKet2Bv%3DcjxN41KtQqoDjjTuDvysw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>