Subject: RE: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen
From: Bernadette Villahermosa <[email-masked]>
To: Alina D'Souza <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Babico Trading <[email-masked]>, Liza Nocete <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, "[email-masked]" <[email-masked]>, Kia <[email-masked]>, Mark Jayson Canaria <[email-masked]>
Date: Sun, 21 Jun 2020 07:24:25 +0000
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Good day!
This is to inform you that we have now the spare part W.
You may arrange the collection tomorrow.

Thank you,
Bernadette

From: Bernadette Villahermosa
Sent: Sunday, May 17, 2020 8:18 AM
To: Alina D'Souza <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>; Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>; customer care <[email-masked]>; Denmark A <[email-masked]>; [email-masked]; Kia <[email-masked]>; Mark Jayson Canaria <[email-masked]>
Subject: RE: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen

Hi Alina,

Good morning!

We’ll keep you posted.

Regards,
Bernadette

From: Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 16, 2020 4:46 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Babico Trading <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Kia <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen

Hi Bernadette,

Customer is willing to wait for the part once received please advise

Regards,
Alina

On Sat, May 9, 2020 at 10:08 AM Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ekta,

Good day!
At the moment, we don’t have this spare part. Kindly inform the customer that it may arrive approximately by 1st week of the next month.
Once available, we’ll update you right away.

Regards,
Bernadette

From: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 08, 2020 2:51 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: Babico Trading <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Kia <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen

Hi Bernadette,

The damaged part is - part W on the manual

Thanks

Regards,
Ekta

On Wed, 6 May 2020 at 09:05, Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ekta,

Kind follow up. Please let us know which is the damaged part.

Regards,
Bernadette

From: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 04, 2020 12:05 AM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: Babico Trading <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Kia <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen

Thanks Bernadette.

We have shared the manual with the customer.
Will update as soon as we receive a response.

Thanks

Regards,
Ekta

On Sun, 3 May 2020 at 09:52, Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ekta,

I am sharing you also the instruction manual so you or the client can easily identify which part is damaged.
Please let us know  for us to proceed to the next step.

Regards,
Bernadette

From: Bernadette Villahermosa
Sent: Sunday, May 03, 2020 9:29 AM
To: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Cc: Babico Trading <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Kia <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>
Subject: RE: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen

Hi Ekta,

Can you ask the customer to send the full image of the damaged part?

Regards,
Bernadette

From: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 02, 2020 11:36 PM
To: Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>>
Cc: Babico Trading <[email-masked]<mailto:[email-masked]>>; Liza Nocete <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Kia <[email-masked]<mailto:[email-masked]>>; Mark Jayson Canaria <[email-masked]<mailto:[email-masked]>>
Subject: Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen

Hi Bernadette,

Thanks for the response.

The PO number is POMUMZ_DXB185018

Regards,
Ekta

On Sat, 2 May 2020 at 08:21, Bernadette Villahermosa <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ekta,

Please share with us the PO number.

Thanks,
Bernadette

-------- Original message --------
From: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Date: 01/05/2020 20:53 (GMT+04:00)
To: Babico Trading <[email-masked]<mailto:[email-masked]>>, April Catral <[email-masked]<mailto:[email-masked]>>
Cc: Customer Care Team <[email-masked]<mailto:[email-masked]>>, Alina D'Souza <[email-masked]<mailto:[email-masked]>>, Denmark A <[email-masked]<mailto:[email-masked]>>, Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen

Hi Team,

The customer received the subject item damaged/defective.
As per the customer - There is a fault with the kitchen and the holes are drilled in the wrong place making it not 100% safe. I have only discovered this as I have nearly completed building it.

Please issue a replacement unit asap

@Alina - Please create an immediate replacement for the customer and arrange a swap

Thanks

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Regards,

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Regards,

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Regards,

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Regards,

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