Subject: Re: Order #600876524 // Sku :PCG-59511 // Name :Viga Doll Cradle // Damaged
From: Sweet Pea Kids <[email-masked]>
To: Denmark A <[email-masked]>, Katrina Gray <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Sun, 21 Jun 2020 10:56:13 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

This was the last item in stock for this product and we can guarantee 100%
that we do not send out open boxes ever & we would not ever expect the
driver to accept an open box or Mumzword team to ship out anopen box.

This was clearly damaged once we handed it over.  Please investigate & we
will require payment for this.

As an alternative we can suggest this similar item & price to the customer
- https://www.mumzworld.com/en/viga-doll-cradle-1 // please raise a new PO
for this item if required.

Nikki

On Sun, Jun 21, 2020 at 9:34 AM Denmark A <[email-masked]> wrote:

> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
> Return Reason:received_damaged_not_as_new
> Comments :I would like to receive the new one. The one you delivered came
> in an opened box and was damaged inside.
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>

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