Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Zubair Wahid <[email-masked]>
To: "Asad ." <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Sun, 21 Jun 2020 09:07:33 +0300
List-Id: <ccteam.mumzworld.com>

Hi team
As the shipment has already been delivered to the customer with missing
pieces in an item, we will create the CRA for that item. Hussain can you
assist in making the same.

Thanks

On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:

> Zubair, please update here urgently.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> *From: *Mary Anne Agapito <[email-masked]>
> *Date: *Saturday, 20 June 2020 at 5:12 PM
> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <
> [email-masked]>
> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin
> Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <
> [email-masked]>, customer care <[email-masked]>, Malak Nobeh <
> [email-masked]>, Asad <[email-masked]>, Moataz Salah El Din <
> [email-masked]>
> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>
>
>
> Hi Team,
>
>
>
> The customer called again and extremely furious. The customer is asking
> for a refund.
>
>
>
> Do we still have to collect the few parts he received before refunding the
> customer back?
>
>
>
> @Asad <[email-masked]>  - please help us resolve the issue.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Zubair and Hussain,
>
>
>
> The customer doesn't want the item anymore wants a refund instead.
>
>
>
> Please create the CRA to initiate a refund. The customer already filed a
> complaint to consumer rights.
>
>
>
> We will await your response. Thank you
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]> wrote:
>
> This item is not available in the warehouse, can you check if the customer
> would like a replacement or a similar item?
>
>
>
>
>
> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Zubair,
>
>
>
> Sorry to butt in.
>
>
>
> Yes it is.
>
>
>
>
> 100138984_1
>
> KSA-FAMC-28-16OT
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>
> Baby Love - Wonder House
>
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]> wrote:
>
> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm if
> this is the item in the shipment KSA-FAMC-28-16OT
>
>
>
> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Dear Raghu,
>
>
>
> This is still not solved.
>
>
>
> @Zubair please help
>
>
>
> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> What is the update on this case?
>
>
>
> The customer is extremely furious, he wants the item otherwise he wants
> his money back.
>
>
>
> This is long overdue. Please help us resolve the issue once and for all.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]> wrote:
>
> Raghu,
>
> Update please!
>
> Thanks.
>
>
>
> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
> [email-masked]> wrote:
>
> This will be closed today and reply:
>
> Raghu
>
> Sent from my iPhone
>
>
>
> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]> wrote:
>
> 
>
> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor (R3PL)
> <[email-masked]> @Azharuddin Kalamuddin (R3PL)
> <[email-masked]>
>
>
>
> Please check this case
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Malak Nobeh <[email-masked]>
> *Sent:* Thursday, May 7, 2020 11:23 AM
> *To:* Hussain Firoz Miyagamwala <[email-masked]>
> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>; Azharuddin
> Kalamuddin (R3PL) <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>
>
>
> Gentle Reminder
>
>
>
> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> Raghu / Azhar,
>
>
>
> Please check this case urgently.
>
>
>
>
>
>
>
> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]> wrote:
>
> Gentle reminder Hussain
>
>
>
> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]> wrote:
>
> Hi Hussain,
>
> The customer got the below item with missing Parts:
>
>
>
>
> She got ONLY the item which I highlight it, the rest of the house is
> MISSING.
>
> This is KSA WH.
>
>
> Thanks.
>
>
>
> --
>
>
>
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>
> --
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>
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>
> --
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> --
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>