Subject: Re: SO#100129206_2-70792179
From: Hyacinth Joyce <[email-masked]>
To: DXB CS <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Sun, 21 Jun 2020 09:50:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly update about delivery.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 18 Jun 2020 at 10:17, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Kindly advise to contact the customer too about the delivery schedule.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 18 Jun 2020 at 09:37, DXB CS <[email-masked]> wrote:
>
>> Dear Joyce,
>>
>>
>>
>> Following up with team for delivery .
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Wednesday, June 17, 2020 7:32 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Radwa Ali <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; customer care <[email-masked]>; Ronald
>> Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> KSA Lastmile <[email-masked]>
>> *Subject:* Re: SO#100129206_2-70792179
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> May we please prioritize the delivery of this shipment?
>>
>>
>>
>> The customer has called again to follow up and raised a complaint.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Wed, 17 Jun 2020 at 14:03, DXB CS <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Partial delivery is still pending , request has been sent to concern team
>> .
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Wednesday, June 17, 2020 1:06 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Radwa Ali <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; customer care <[email-masked]>; Ronald
>> Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> KSA Lastmile <[email-masked]>
>> *Subject:* Re: SO#100129206_2-70792179
>>
>>
>>
>> Hi team,
>>
>>
>>
>> As you advised earlier you have arranged a partial delivery. The customer
>> informed that she only received 1 package.
>>
>>
>>
>> Kindly confirm how many packages did you deliver?
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Sun, 14 Jun 2020 at 11:27, DXB CS <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> System shows shipments are delivered on 9th June .
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 10:50 AM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Radwa Ali <[email-masked]>; Yaseen Shaqra <
>> [email-masked]>; customer care <[email-masked]>; Ronald
>> Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>;
>> KSA Lastmile <[email-masked]>
>> *Subject:* Re: SO#100129206_2-70792179
>>
>>
>>
>> Hi Team,
>>
>>
>>
>>
>>
>> The customer called again to follow up about the remaining packages
>> undelivered.
>>
>>
>>
>> The customer is very furious and informed that they will be leaving the
>> country soon. Please arrange delivery Tomorrow otherwise she will raise a
>> formal complaint about the delay.
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Tue, 9 Jun 2020 at 13:38, 'DXB CS' via customer care <
>> [email-masked]> wrote:
>>
>> Dear Radwa,
>>
>>
>>
>> As you said this is partial delivery 1 is delivered , for pending we will
>> arrange delivery asap.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Radwa Ali [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 12:57 PM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Yaseen Shaqra <[email-masked]>; customer care <
>> [email-masked]>; Ronald Gaviola <[email-masked]>; Eugene
>> Mugisa <[email-masked]>
>> *Subject:* Re: SO#100129206_2-70792179
>>
>>
>>
>> Hi Anita,
>>
>>
>>
>> Please advise what is the status here? the customer is following up again
>> as she has received 1 out of 4 boxes.
>>
>> What's the ETa for the rest of the shipments ?
>>
>>
>>
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 8, 2020 at 9:54 AM 'DXB CS' via customer care <
>> [email-masked]> wrote:
>>
>> Dear Yaseen,
>>
>>
>>
>> We will arrange delivery asap.
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Yaseen Shaqra [mailto:[email-masked]]
>> *Sent:* Monday, June 8, 2020 9:43 AM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Ronald Gaviola <
>> [email-masked]>; Eugene Mugisa <[email-masked]>
>> *Subject:* SO#100129206_2-70792179
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please arrange the delivery at the soonest, the customer is upset
>> because of the delay
>>
>>
>>
>> Brooke Gregory
>> 323 Al Hamra Oasis Village Compound
>> Riyadh
>>
>> 966568619353
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>