Subject: Re: Missing Items - Order No. 200281348
From: Mostafa Said <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>
Date: Sun, 21 Jun 2020 07:53:48 +0400
List-Id: <ccteam.mumzworld.com>

Hey Hyacinth,

i reviewed the CCTV footage again and it was packed without any issue like
what my colleague said before.
but I see in the pics you sent that there's a repack tape on the package.
Please check with DHL about this.

On Sat, Jun 20, 2020 at 7:46 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Please update.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Wed, 17 Jun 2020 at 13:14, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Habib,
>>
>> Please see the below images forwarded by the customer. The above
>> mentioned items are not received.
>>
>>
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Tue, 16 Jun 2020 at 14:40, Muhammad Habib <[email-masked]>
>> wrote:
>>
>>> Dear Hyacinth,
>>>
>>> CCTV footage has been reviewed. All items were packed correctly in 1
>>> package.
>>>
>>> On Tue, Jun 16, 2020 at 2:57 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> The customer with the above mentioned order informed that she did not
>>>> receive the below items.
>>>>
>>>>
>>>> 200281348 HAS-E7496102
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1136434> Monopoly
>>>> Junior: DreamWorks Trolls World Tour Edition Board Game 1
>>>> 200281348 ZGT-61137
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1155037> Funville
>>>> - Who Am I 1
>>>>
>>>>
>>>> 200281348 ZGT-61151
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1155033> Funville
>>>> - Snakes & Ladders 1
>>>> Kindly check and advise ASAP.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>
>>>
>>> --
>>>
>>>
>>> Thanks & regards,
>>>
>>>
>>>
>>>

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