Subject: Re: Delivery Follow up - 600801020// awb: 70776698
From: Angeli Fontillas <[email-masked]>
To: DXB CS <[email-masked]>
Cc: [email-masked], Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sat, 20 Jun 2020 18:07:38 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customers is constantly following up.

@Zubair Wahid <[email-masked]> / @Hussain Firoz Miyagamwala
<[email-masked]> - Customer wants the same items

Can we please reship asap and share AWB please

Thank you.

On Sat, 13 Jun 2020 at 10:11, DXB CS <[email-masked]> wrote:

> Dear Mohsin ,
>
>
>
> Please advise here.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Thursday, June 11, 2020 7:07 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hyacinth Joyce <[email-masked]>; Anas nazzal <
> [email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>;
> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Zubair Wahid <[email-masked]>; Asad <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Anita,
>
>
>
>  After several follow-ups why this has been returned to us?
>
>
>
> @Hussain Firoz Miyagamwala <[email-masked]>  @Zubair Wahid
> <[email-masked]>  - is it in the warehouse now? The customer wants
> her order to be reshipped back to her. Unable to place a new order 2 out 4
> are out of stock.
>
>
>
> The customer is extremely furious and wants her order to be delivered the
> soonest possible time.
>
>
>
> Please advise us urgently. Thank you
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jun 11, 2020 at 1:37 PM DXB CS <[email-masked]> wrote:
>
> DearTeam,
>
>
>
> Shipment has been RTO.
>
> New AWB created .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Thursday, June 11, 2020 1:07 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; customer care <[email-masked]>; Eugene
> Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Team,
>
>
>
> Do we have an update on this?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Tue, 9 Jun 2020 at 13:44, DXB CS <[email-masked]> wrote:
>
> Dear team,
>
>
>
> I am still following up with my team .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Tuesday, June 9, 2020 1:10 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; customer care <[email-masked]>; Eugene
> Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi team,
>
>
>
> The customer called again to follow up.
>
>
>
> Upon tracking its shows:
>
>
>
>
>
>
> Kindly confirm the return status.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, 3 Jun 2020 at 18:33, 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Anas,
>
>
>
> Please wait for update will revert you back .
>
>
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Anas nazzal [mailto:[email-masked]]
> *Sent:* Wednesday, June 3, 2020 6:03 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Dear Team,
>
>
>
> Kindly do the needful as the customer called again to follow up.
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
> On Sun, May 31, 2020 at 2:52 PM 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Noted we will do the needful.
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Samiya Sheikh [mailto:[email-masked]]
> *Sent:* Sunday, May 31, 2020 2:43 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Hussain Firoz
> Miyagamwala <[email-masked]>; customer care <[email-masked]>;
> Eugene Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Team,
>
>
>
> Kindly arrange an urgent delivery of this shipment.
>
>
>
> Regards
>
>
>
> On Thu, May 28, 2020 at 11:42 AM 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Mary ,
>
>
>
>
>
> Following up with our team for urgent delivery .
>
>
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Thursday, May 28, 2020 10:38 AM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Anita,
>
>
>
> The customer called again, please ensure the delivery immediately without
> any fail.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, May 27, 2020 at 4:49 PM DXB CS <[email-masked]> wrote:
>
> Dear Mary,
>
>
>
> I totally agree with you , due to more load delays in deliveries.
>
> I already updated subject shipment in delivery request , we will try to
> deliver it pending shipments asap .
>
> Apologize for the inconvenience.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Wednesday, May 27, 2020 4:34 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Anita,
>
>
>
> Yes, please. It's been with your company for quite a long time now.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, May 27, 2020 at 2:18 PM DXB CS <[email-masked]> wrote:
>
> Dear Mary,
>
>
>
> The shipment is in the facility .
>
> We will arrange delivery asap.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Wednesday, May 27, 2020 1:33 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Anita,
>
>
>
> May we know the status of this order, please?
>
>
>
> Please advise. Thank you
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE