Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Amir Julkarnain <[email-masked]>
To: Ronald Gaviola <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Moataz Salah El Din <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Sat, 20 Jun 2020 16:53:53 +0400
List-Id: <ccteam.mumzworld.com>

@Ronald Gaviola <[email-masked]> ,

Any update on this? kindly prioritize.

Best

On Thu, 18 Jun 2020 at 16:01, Ronald Gaviola <[email-masked]> wrote:

> +Moataz Salah El Din <[email-masked]>
>
> Please arrange a collection through Mydhl+ to expedite.
>
>
>
>
> Regards,
> Ronald
>
>
> On Thu, Jun 18, 2020 at 3:56 PM Taqwa Ali <[email-masked]> wrote:
>
>> Dear Team
>>
>> Please assist  as the CM ( ( 200274868 ) 1384880232  called to
>> follow up, no swap done.
>>
>> Regards
>> Taqwa
>>
>> On Wed, Jun 10, 2020 at 3:31 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> +ae.mumzworld <[email-masked]> Khalid
>>>
>>> Please we need to retrieve one package each awb 1384880232
>>> and 1384880276.
>>>
>>> You need to swap the two shipments to solve this problem.
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Wed, Jun 10, 2020 at 3:26 PM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> Hello Ronald,
>>>>
>>>> Thank you for your response. Please confirm that the retrieval is
>>>> already arranged from your end.
>>>>
>>>> Best regards
>>>>
>>>> On Wed, 10 Jun 2020 at 12:52, Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>>> Thanks Amir.
>>>>>
>>>>> So where is the wrong package sent to this customer 200274868? Is it
>>>>> still with them? IF so, we can arrange retrieval with DHL and deliver both
>>>>> packages to the correct consignee
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>>
>>>>> On Wed, Jun 10, 2020 at 12:37 PM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Ronald and Moataz,
>>>>>>
>>>>>> I checked on the other order - 200274868, There was a return request
>>>>>> for a wrong item delivered under the  Incident #1093222. This is
>>>>>> indeed a swap issue, please check and do the needful.
>>>>>>
>>>>>> Best regards
>>>>>>
>>>>>> On Wed, 10 Jun 2020 at 10:18, Ronald Gaviola <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Amir,
>>>>>>>
>>>>>>> We also need to call this customer 200274868 to check if they
>>>>>>> received a different item, assuming there was a swap issue between the two
>>>>>>> orders.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ronald
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Ronald Gaviola <[email-masked]> ,
>>>>>>>>
>>>>>>>> Exactly, And she is asking for the correct order. Kindly check with
>>>>>>>> DHL as this might be an error with the driver.
>>>>>>>>
>>>>>>>> @Moataz Salah El Din <[email-masked]> , Kindly arrange
>>>>>>>> collection for the wrong item delivered.
>>>>>>>>
>>>>>>>> Best Regards
>>>>>>>>
>>>>>>>> On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Amir,
>>>>>>>>>
>>>>>>>>> As per my understanding, the customer received another order and
>>>>>>>>> not the box 2 of 2. The customer on 700231868 has received a package from
>>>>>>>>> 200274868 .
>>>>>>>>>
>>>>>>>>> @Moataz Salah El Din <[email-masked]> - Could you please
>>>>>>>>> call this customer  700231868 and collect the package 200274868
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Ronald
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Ronald,
>>>>>>>>>>
>>>>>>>>>> The subject order is correct. but the box 2 of 2 for the same
>>>>>>>>>> order they received a totally different order.
>>>>>>>>>>
>>>>>>>>>> Best regards
>>>>>>>>>>
>>>>>>>>>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> +Pavankumar A <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>> Please review the QC history. The two awbs might have been
>>>>>>>>>>> swapped between these two orders.
>>>>>>>>>>>
>>>>>>>>>>> @Amir Julkarnain <[email-masked]> - Please advise which
>>>>>>>>>>> of the two packages is correct? Are you complaining about 200274868 or
>>>>>>>>>>> 700231868
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>> Ronald
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hello Team,
>>>>>>>>>>>>
>>>>>>>>>>>> The above order was packed into 2 boxes. However, 1 box belongs
>>>>>>>>>>>> to a different customer. Please see below:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please check and do the needful.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE