Subject: Re: SO#100138890 - AWB# 70795205
From: Samiya Sheikh <[email-masked]>
To: Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>, Asad <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>
Date: Sat, 20 Jun 2020 13:25:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Kindly update urgently.  the customer is following up again.

Regards

On Sat, Jun 20, 2020 at 11:24 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> KIndly assist with the below customer as he called again to follow up.
>
> Best Regards,
> Anas Nazzal
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
> www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
> <#m_4061450969909236118_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>
> On Thu, Jun 18, 2020 at 1:20 PM Ahmed Irfan <[email-masked]> wrote:
>
>> Dear Zubair,
>>
>> Please assist here.
>>
>> Thanks,
>> Ahmed Muhammad Irfan
>>
>> On Thu, Jun 18, 2020 at 7:47 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> A new order was initially created to rectify the issue but then it was
>>> canceled because as per the Pending With Couriers 10-06 tracker, the
>>> expected delivery will be on 20 June.
>>>
>>>
>>> This was shared with the customer as well. However, as per Naqel, they
>>> don't have the shipment with them.
>>>
>>> Please clarify as the customer is extremely upset about the delay.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 4:35 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> This is with Naqel
>>>>
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 4:33 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> This order is assigned to Naqel
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> is this order not
>>>>> processed yet?
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 1:22 PM Taqwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Dear Zubair
>>>>>>
>>>>>> Naqel : AWB : 70795205
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 2:12 PM Zubair Wahid <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Taqwa
>>>>>>> Can you please share the AWB for this order, which courier was it
>>>>>>> assigned to?
>>>>>>>
>>>>>>> Thanks
>>>>>>> Zubair
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 17, 2020 at 1:09 PM Taqwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Team
>>>>>>>>
>>>>>>>> Kindly update, CM is following up
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Taqwa
>>>>>>>>
>>>>>>>> On Sun, Jun 14, 2020 at 11:32 AM DXB CS <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Ansa,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> We do not have update for subject shipment .
>>>>>>>>>
>>>>>>>>> Checking with concern team ,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Anita D’souza
>>>>>>>>>
>>>>>>>>> Customer Service Team
>>>>>>>>>
>>>>>>>>> Mobile No: +971-504248925
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>> *DISCLAIMER: The content of this email is confidential and
>>>>>>>>> intended for the recipient(s) specified in the message only. It is strictly
>>>>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>>>>> please reply to this message and follow with its deletion.*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>>>>>>> *Sent:* Sunday, June 14, 2020 11:21 AM
>>>>>>>>> *To:* DXB CS <[email-masked]>
>>>>>>>>> *Cc:* Zubair Wahid <[email-masked]>; KSA Lastmile <
>>>>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>>>>> *Subject:* Re: SO#100138890 - AWB# 70795205
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly arrange an urgent delivery to the subject order as he
>>>>>>>>> called again to follow up.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>> Anas Nazzal
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>
>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jun 12, 2020 at 12:01 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please disregard the previous email. Apologies, I have overlooked
>>>>>>>>> the tracker.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This shipment didn't move since April 26.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> There are 7 items in RIY warehouse, the customer refused GC or
>>>>>>>>> refund, he wants the item as it is a gift.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> To rectify the issue, new order was created. Please ship it to
>>>>>>>>> another courier, the customer doesn't want Naqel again.
>>>>>>>>> 600892222
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please contact Naqel and advise with updates as the customer keeps
>>>>>>>>> following up.
>>>>>>>>>
>>>>>>>>> This has been shipped since April 26th and has no updates since it
>>>>>>>>> was picked up.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>
>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>