Subject: Re: Order delivery update 200258787 // SMSA-Road::290084807012
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Amir Mustafa Ebadda <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>
Date: Sat, 20 Jun 2020 12:58:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Customer insists she didn't receive any package also the customer assistant
has already been informing smsa about the same.

Regards

On Sat, Jun 20, 2020 at 12:51 PM Ronald Gaviola <[email-masked]>
wrote:

> Samiya,
>
> SMSA has confirmed one package was delivered to Najla Faisal Al Saud and
> 2 packages were returned to Tamer. (attached email)
>
> You may proceed with replacement if reship is not possible. @Hussain
> Firoz Miyagamwala <[email-masked]>  to confirm reship.
>
> Regards,
> Ronald
>
>
> On Sat, Jun 20, 2020 at 11:24 AM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi team,
>>
>> Customer confirmed none of the packages are delivered and already
>> contacted the SMSA about the same. we need confirmation to replace/refund.
>>
>> Kindly assist urgently @Ronald Gaviola <[email-masked]>
>>  @Hussain Firoz Miyagamwala <[email-masked]>
>>
>> Regards
>>
>> On Wed, Jun 17, 2020 at 9:47 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> Please include SKU
>>> KI-21606R-01
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=768378> in
>>> the CRA urgently.
>>>
>>> Regards
>>>
>>> On Sat, Jun 13, 2020 at 3:37 PM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> This order is very important. Kindly include SKU    KI-21606R-01 in the
>>>> CRA, Customer confirmed she didn't receive any package and she informed
>>>> SMSA the same.
>>>>
>>>> Customer is saudi royal family (Al saud).
>>>>
>>>> Regards
>>>>
>>>> On Thu, Jun 11, 2020 at 11:36 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi  Hi Hussain,
>>>>>
>>>>> Please include SKU: KI-21606R-01
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=768378> in
>>>>> CRA.
>>>>>
>>>>> Regards ,
>>>>>
>>>>> On Thu, Jun 11, 2020 at 11:06 AM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>> Please include SKU: KI-21606R-01
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=768378> in
>>>>>> CRA.
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Fri, Jun 5, 2020 at 8:15 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> CRA is created for 1 item out of  3. confirmed with the customer she
>>>>>>> didn't receive any package/item.
>>>>>>>
>>>>>>>  @Hussain Firoz Miyagamwala <[email-masked]>  Kindly update
>>>>>>> CRA accordingly so we can reorder, high priority.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Thu, Jun 4, 2020 at 1:10 PM Amir Mustafa Ebadda <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Christy
>>>>>>>>
>>>>>>>>
>>>>>>>> Can you ease advise on below
>>>>>>>>
>>>>>>>>
>>>>>>>> Sent from my Samsung Galaxy smartphone.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> -------- Original message --------
>>>>>>>> From: Ronald Gaviola <[email-masked]>
>>>>>>>> Date: 04/06/2020 12:32 pm (GMT+04:00)
>>>>>>>> To: Samiya Sheikh <[email-masked]>, Amir Mustafa Ebadda <
>>>>>>>> [email-masked]>
>>>>>>>> Cc: Mariya Christy <[email-masked]>, Hussain Firoz
>>>>>>>> Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>>>>>>> Veronique Bachmann <[email-masked]>, customer care <
>>>>>>>> [email-masked]>
>>>>>>>> Subject: Re: Order delivery update 200258787 //
>>>>>>>> SMSA-Road::290084807012
>>>>>>>>
>>>>>>>> +Amir Mustafa Ebadda <[email-masked]>
>>>>>>>>
>>>>>>>> This is very concerning. Please investigate what happened on this
>>>>>>>> package and revert.
>>>>>>>>
>>>>>>>> We need to find solution on this issue
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Ronald
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 4, 2020 at 12:04 PM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Kindly update the status of the shipment urgently. Customer
>>>>>>>>> contacted SMSA and they informed her shipment is returning to the shipper
>>>>>>>>> but its updated and delivered on the tracking.
>>>>>>>>>
>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Eugene Mugisa
>>>>>>>>> <[email-masked]> @Ronald Gaviola <[email-masked]> @Ekta
>>>>>>>>> Jesswani <[email-masked]> @Veronique Bachmann
>>>>>>>>> <[email-masked]>
>>>>>>>>> need your assistance. Customer is saudi royal family (Al saud).
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>