Subject: Re: Tracking # S000894163139 - SO # 200260749
From: Anas nazzal <[email-masked]>
To: Amir Julkarnain <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>, Amr Essam <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Sat, 20 Jun 2020 12:44:45 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly assist with the below customer as he called again to follow up.

Best regards,
Anas Nazzal

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On Thu, Jun 18, 2020 at 11:20 AM Amir Julkarnain <[email-masked]>
wrote:

> Hello Amr,
>
> Please update us on this, the customer is constantly following up and we
> were promised an update yesterday.
>
> Kindly prioritize.
>
> Best Regards
>
> On Thu, 18 Jun 2020 at 11:15, Radwa Ali <[email-masked]> wrote:
>
>> Hi Amr,
>> We need to get an update on this ?
>> The customer is calling daily and we have no details to share.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Wed, Jun 17, 2020 at 8:35 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Amr ,
>>> What are the updates ? the customer is calling again and we have
>>> escalated this since 1st of June.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Tue, Jun 16, 2020 at 6:06 PM Amr Essam <[email-masked]>
>>> wrote:
>>>
>>>> Hi Zaubair and Team,
>>>>
>>>>
>>>> I am investigating will get back to you by tomorrow Max.
>>>>
>>>>
>>>> Regards,
>>>>
>>>> On Tue, Jun 16, 2020 at 2:52 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Amr Essam <[email-masked]> Can you assist here, what seems
>>>>> to be the issue. Please advise so we can communicate the same with the
>>>>> customer
>>>>>
>>>>> On Tue, Jun 16, 2020 at 8:38 AM Anas nazzal <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Kindly do the needful as the customer keeps calling to follow up the
>>>>>> delivery.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>> www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>> <#m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 9:54 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> shipment is updated and delivered but the customer didn't receive it
>>>>>>> yet. Kindly check and confirm,
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Mon, Jun 8, 2020 at 5:09 PM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi All ,
>>>>>>>> Please update us on the issue.
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 1, 2020 at 5:35 PM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Amr,
>>>>>>>>>
>>>>>>>>> Please advise what is the status of this tracking number ?
>>>>>>>>> Shows as delivered while the customer has not received anything.
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>>>> www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>> <#m_-2701442145844786907_m_1919088458864065954_m_3655533579481427182_m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Amr Essam
>>>> Account Management
>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>> *M:* +966594621560
>>>> [email-masked]
>>>> shipa.com/delivery
>>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>>
>>>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>