Subject: Re: SO#100138890 - AWB# 70795205
From: Anas nazzal <[email-masked]>
To: Ahmed Irfan <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Sat, 20 Jun 2020 11:23:59 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

KIndly assist with the below customer as he called again to follow up.

Best Regards,
Anas Nazzal

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On Thu, Jun 18, 2020 at 1:20 PM Ahmed Irfan <[email-masked]> wrote:

> Dear Zubair,
>
> Please assist here.
>
> Thanks,
> Ahmed Muhammad Irfan
>
> On Thu, Jun 18, 2020 at 7:47 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> A new order was initially created to rectify the issue but then it was
>> canceled because as per the Pending With Couriers 10-06 tracker, the
>> expected delivery will be on 20 June.
>>
>>
>> This was shared with the customer as well. However, as per Naqel, they
>> don't have the shipment with them.
>>
>> Please clarify as the customer is extremely upset about the delay.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 17, 2020 at 4:35 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> This is with Naqel
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 4:33 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> This order is assigned to Naqel
>>>> @Hussain Firoz Miyagamwala <[email-masked]> is this order not
>>>> processed yet?
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 1:22 PM Taqwa Ali <[email-masked]> wrote:
>>>>
>>>>> Dear Zubair
>>>>>
>>>>> Naqel : AWB : 70795205
>>>>>
>>>>> Regards
>>>>> Taqwa
>>>>>
>>>>> On Wed, Jun 17, 2020 at 2:12 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Taqwa
>>>>>> Can you please share the AWB for this order, which courier was it
>>>>>> assigned to?
>>>>>>
>>>>>> Thanks
>>>>>> Zubair
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 1:09 PM Taqwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Team
>>>>>>>
>>>>>>> Kindly update, CM is following up
>>>>>>>
>>>>>>> Regards
>>>>>>> Taqwa
>>>>>>>
>>>>>>> On Sun, Jun 14, 2020 at 11:32 AM DXB CS <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Ansa,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> We do not have update for subject shipment .
>>>>>>>>
>>>>>>>> Checking with concern team ,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Anita D’souza
>>>>>>>>
>>>>>>>> Customer Service Team
>>>>>>>>
>>>>>>>> Mobile No: +971-504248925
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> .
>>>>>>>>
>>>>>>>> *DISCLAIMER: The content of this email is confidential and intended
>>>>>>>> for the recipient(s) specified in the message only. It is strictly
>>>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>>>> please reply to this message and follow with its deletion.*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>>>>>> *Sent:* Sunday, June 14, 2020 11:21 AM
>>>>>>>> *To:* DXB CS <[email-masked]>
>>>>>>>> *Cc:* Zubair Wahid <[email-masked]>; KSA Lastmile <
>>>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>>>> *Subject:* Re: SO#100138890 - AWB# 70795205
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly arrange an urgent delivery to the subject order as he called
>>>>>>>> again to follow up.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>>
>>>>>>>> Anas Nazzal
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
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>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Jun 12, 2020 at 12:01 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please disregard the previous email. Apologies, I have overlooked
>>>>>>>> the tracker.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> This shipment didn't move since April 26.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> There are 7 items in RIY warehouse, the customer refused GC or
>>>>>>>> refund, he wants the item as it is a gift.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> To rectify the issue, new order was created. Please ship it to
>>>>>>>> another courier, the customer doesn't want Naqel again.
>>>>>>>> 600892222
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>>
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please contact Naqel and advise with updates as the customer keeps
>>>>>>>> following up.
>>>>>>>>
>>>>>>>> This has been shipped since April 26th and has no updates since it
>>>>>>>> was picked up.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Radwa Ali*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>> │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
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>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>