Subject: RE: Order # 100128731/NAQEL-Road::70764442
From: "DXB CS" <[email-masked]>
To: "'Mary Anne Agapito'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>
Cc: "'Eugene Mugisa'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Taqwa Ali'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Date: Sat, 20 Jun 2020 09:53:18 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary,

Partial delivery is pending .

As per your below request will create RTO for pending one . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked]] 
Sent: Saturday, June 20, 2020 9:09 AM
To: DXB CS <[email-masked]>; Zubair Wahid <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>; customer care <[email-masked]>; Taqwa Ali <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
Subject: Re: Order # 100128731/NAQEL-Road::70764442

Hi Anita,

It's been a while since the last time we heard from you.

What had happened to the missing shipment? Has this been delivered?

If not, please return it asap.

@Zubair Wahid <mailto:[email-masked]>  @Hussain Firoz Miyagamwala <mailto:[email-masked]>  - please cancel the shipment and create the CRA. 

Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Wed, Jun 3, 2020 at 6:23 PM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mary,

I am checking with ops team,

If any update will revert you back . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, June 3, 2020 5:42 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Taqwa Ali <[email-masked] <mailto:[email-masked]> >; Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order # 100128731/NAQEL-Road::70764442

Hi Anita,

The customer is very upset 3 boxes are missing which consist of the items below:

100128731

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=199191> BTG-42016T

Flexible Flyer Swing N Glide III Set

100128731

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=803715> EM-100963

Neon Glider Air LED Light-up Lightweight Kids Scooter Red

100128731

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=688160> AL-28538

Mondo - 3 Wheel My 1st Unicorn Scooter with Bag

What had happened to this shipment? The customer doesn't want these items anymore due to excessive delay.

Please return it immediately. 

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  - please create the CRA asap when received, the customer is very furious and threatened to file a complaint to consumer rights.

Please assist. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Sat, May 30, 2020 at 1:41 PM Taqwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Dear team

Kindly assist 

CM received only 1 package instead of 4  packages.

The order since 

4-Apr-2020

 

AWB : NAQEL-Road::70764442

sundos shugdar
Al yaqoot
7519
Jeddah
Saudi Arabia Map

SHIP AREA 

SHIP PHONE966546413140

Regards

Taqwa