Subject: Re: [Mumzworld.com] Re: Refund escalation - Order # 600865074
From: Anas nazzal <[email-masked]>
To: Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sat, 20 Jun 2020 09:47:08 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

KIndly update the status of CRAMUMZ_DXB12513, as the customer called
again to follow up.

Best Regards,
Anas Nazzal

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On Thu, Jun 18, 2020 at 2:22 PM Michaela Manibo (Mumzworld Customer Care) <
[email-masked]> wrote:

> ##- Please type your reply above this line -##
>
> We’ve got news for you: Your ticket (1123445) has been updated. Feel free
> to reply to this email with any questions.
>
> *Michaela Manibo* (Mumzworld.com)
>
> Jun 18, 2020, 2:22 PM GMT+4
> *Private note*
> Sagar Khawani <https://mumzworldhelp.zendesk.com/users/360780478193>​
>
> please help on this refund ASAP. customer is so angry and needs this
> immediately.
> threats to go authorities.
>
> *Michaela Manibo* (Mumzworld.com)
>
> Jun 18, 2020, 2:15 PM GMT+4
> *Private note*
>
> *CRAMUMZ_DXB12513*
>
> *Anas* (Mumzworld.com)
>
> Jun 13, 2020, 2:20 PM GMT+4
> *Private note*
> 1) Order number: *600859699*
> 2) Is the credit memo on Magento, Yes or No?:
> 3) GC has been *created */ *deactivated: *Please assure that GC is
> deactivated
> 4) SKU: All
> 5) Amount: 199.30 AED
> 6) Refund reason: Lost shipment
> 7) Payment method: Credit card
> 8) Refund *before *or *after *shipping?: Before
>
> ​
>
> You are an agent. Add a comment by replying to this email or *view ticket
> in Zendesk Support
> <https://mumzworldhelp.zendesk.com/agent/tickets/1123445>*.
> *Ticket #* 1123445
> *Status* Pending
> *Requester* Anas
> *CCs* Sagar Khawani
> *Group* Finance - Refund
> *Assignee* Sagar Khawani
> *Priority* -
> *Type* Incident
> *Channel* Web Form
>
>
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