Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID: 57114358 >>
From: Mary Anne Agapito <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sat, 20 Jun 2020 09:15:51 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this case, please?

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 17, 2020 at 3:27 PM <[email-masked]> wrote:

> Hi Magapito,
>
>
> Good day.
>
>
> Follow up sent to our destination team, requesting them to advise on the
> status of this pending piece.
>
>
> I shall keep you posted, with the updates.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
> 57114358 >>
> >> Sent: 06/15/2020 15:58
> >>
> >>
>
> Mumz World Team,
>
>
>
> Good day.
>
>
>
> No significant updates yet, as our destination team is checking on the
> status of  the pending piece, with their operations team.
>
>
>
> Please hold for the next update, latest by 17/06/2020 at 15:00 hours. I am
> following up & pushing destination, for the updates.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
> 57114358 >>
> >> Sent: 06/11/2020 21:20
> >>
> >>
>
> Hi Magapito,
>
>
>
> Good day.
>
>
>
> Well noted. I shall investigate with our destination team on this & revert
> back.
>
>
>
> Please hold for the next update on 15/06/2020 at 16:00 hours, latest.
>
>
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
> >>
>
>
> >>
>
> >>
>
> >>
>
> >> *Original Message ...*
>
> >> From: [email-masked]
>
> >> To: [email-masked]
>
> >> Cc: [email-masked], [email-masked]
>
> >> Subject: Re: Delayed - 100144497_2// awb: 2406994203 << Reference ID:
> 57114358 >>
>
> >> Sent: Thu, 11 Jun 2020 15:24:29 UTC+04:00
>
> >>
>
> >>
> Hi Team,
>
>
> >>
> As per the customer, there is one item missing.
>
>
> >>
>
> 100144497_2 KFEL-60184
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=519741> Baby
> Einstein - Gear Neighborhood Friends Activity Jumper
>
>
> >>
> Please check and ensure the delivery immediately. The customer complained
> she tried to reach your office but to no avail.
>
>
> >>
> Thank you
> Warm Regards,
>
>
> * >> *
> *Mary Anne Agapito*
>
> >> Customer Care Representative
>
> >> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>  │ w: www.mumzworld.com
>
> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
> District, PO Box 500245, Dubai, UAE
>
> >>
>
>
> >>
>
>
> >>
>
>
>
> >>
> On Sun, Jun 7, 2020 at 2:31 PM <[email-masked]> wrote:
>
> >>
>
>> Dear Mary,
>>
>>
>>
>> >>
>>
>> Please note as per the Last update shipment has been Delivered to the
>> consignee Yesterday.
>>
>> Could you please confirm if they have already received the shipment.
>>
>>
>>
>> >>
>>
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>> Best Regards,
>>
>>
>> >>
>>
>>
>> >>
>> *Mohamed Shabreen*
>> Key Account Advisor
>>
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 600567567
>>
>>
>>
>> >>
>>
>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>>
>> >>
>>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>>
>> >>
>>
>> >>
>>
>> >> *Original Message ...*
>>
>> >> From: [email-masked]
>>
>> >> To: [email-masked]
>>
>> >> Cc: [email-masked], [email-masked]
>>
>> >> Subject: Delayed - 100144497_2// awb: 2406994203
>>
>> >> Sent: Thu, 04 Jun 2020 16:31:04 UTC+04:00
>>
>> >>
>>
>> >>
>> Hi Team,
>>
>>
>> >>
>> May we know what had happened to this shipment?
>>
>>
>> >>
>> As per the customer, she tried contacting your office but to no avail,
>> she also paid The 42 SAR custom fee.
>>
>>
>> >>
>> Please arrange the delivery immediately without any fail.
>>
>>
>> >>
>> Thank you
>>
>> >>
>> Warm Regards,
>>
>>
>> * >> *
>> *Mary Anne Agapito*
>>
>> >> Customer Care Representative
>>
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>>
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>>
>> >>
>>
>>
>> >>
>>
>>
>>
>> >>
>>
>>
>>
>> >>
>>
>
>
> >>
>
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