Subject: RE: Order 600748020 - 31809674842
From: Hassan Chahine <[email-masked]>
To: Krizette Masangkay <[email-masked]>, Maria Katrina Bautista <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Muhamamd Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Sat, 20 Jun 2020 04:56:36 +0000
List-Id: <ccteam.mumzworld.com>

Looping Eugene.

Hassan Chahine
Senior Key Account Manager - Consumer
Aramex Emirates LLC
M : +971 558190573
<http://bit.ly/13hz7dq>

From: Krizette Masangkay <[email-masked]>
Sent: Saturday, June 20, 2020 8:55 AM
To: Maria Katrina Bautista <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>; Hassan Chahine <[email-masked]>; Muhamamd Ali <[email-masked]>; Ekta Jesswani <[email-masked]>; customer care <[email-masked]>; lastmile <[email-masked]>
Subject: RE: Order 600748020 - 31809674842

Dear Maria,

This has been finalized but we are unable to return as your account is still blocked and unable to move any shipment. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 607 6120
Email [email-masked]<mailto:[email-masked]>
aramex.com
[A picture containing vector graphics  Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 20, 2020 8:51 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hello team,

Any update on this?

Please advise.

Thank you

On Sat, 30 May 2020 at 23:20, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria,

Good evening!

We experienced delay on return due to the holiday last week but the team is pushing to finalize the return within this week. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893459485&sdata=8ZfRwePlTiSS6Z3I4LjGUWu8Xyb%2FmAX6yNKyB%2BSvgvU%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 30, 2020 4:17 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hello team,

Any update on this?

Please assist asap

Thank you

On Thu, 21 May 2020 at 09:42, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria,
We already prepared return AWB 31956332903 for this order but customs did not release it yet

I have sent a reminder to return this asap

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893469440&sdata=HSnW6f%2FUAAuoABrhVEWN%2BmkcGQdATv7FC3bkcRsUr7w%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 20, 2020 3:34 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hello team,

Any update on this?

Please assist.

Thank you

On Thu, 14 May 2020 at 17:53, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

Return process is still ongoing with Egypt customs

I will update you with the return AWB once on hand. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893469440&sdata=HSnW6f%2FUAAuoABrhVEWN%2BmkcGQdATv7FC3bkcRsUr7w%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 14, 2020 12:27 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hi Krizette,

What is the update here?

Regards,
Ronald

On Sun, May 10, 2020 at 1:21 PM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ronald,

Noted on below. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893479397&sdata=V%2FKXMa51Nvkblg4EtLIuhgeNyAc69AF%2FKHPD3El2Gjk%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 10, 2020 11:58 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hi Krizette,

Please RTS. Bill the duty to our account

Regards,
Ronald

On Sun, May 10, 2020 at 8:41 AM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

Good morning!

Please advise your next instruction. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893479397&sdata=V%2FKXMa51Nvkblg4EtLIuhgeNyAc69AF%2FKHPD3El2Gjk%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Krizette Masangkay
Sent: Thursday, May 7, 2020 11:46 AM
To: 'Ronald Gaviola' <[email-masked]<mailto:[email-masked]>>
Cc: Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; 'Ekta Jesswani' <[email-masked]<mailto:[email-masked]>>; 'Maria Katrina Bautista' <[email-masked]<mailto:[email-masked]>>; 'customer care' <[email-masked]<mailto:[email-masked]>>; 'lastmile' <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order 600748020 - 31809674842

Hi Ronald,

Good morning!

I already got a special approval to absorb the cost except for customs duty

Shall we proceed with return? Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893479397&sdata=V%2FKXMa51Nvkblg4EtLIuhgeNyAc69AF%2FKHPD3El2Gjk%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Krizette Masangkay
Sent: Wednesday, May 6, 2020 3:35 PM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order 600748020 - 31809674842

Hi Ronald,

Allow us to check and will keep you posted. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893489353&sdata=hmZZ4Fa07wmYbtOOeRGUpHw7wgGiE%2Bsajn%2FXtipAVEw%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 6, 2020 3:21 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Krizette, Hassan,

You were asking the customer to provide the requirements but unable to do so because of the circumstances happening around the country. Furthermore, after so many follow up sent from our side since 1st of April, we were just able to get a proper response and solution from Arsalan on 28th of April.

I think the delay has incurred my often from your side. Please waive the return cost, storage fees and other charges. We can only pay the duty
[https://ssl.gstatic.com/ui/v1/icons/mail/profile_mask2.png]
Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Apr 1, 2020, 1:44 PM
[https://mail.google.com/mail/u/0/images/cleardot.gif]
[https://mail.google.com/mail/u/0/images/cleardot.gif]
to Maria, customer, lastmile, Krizette, me
[https://mail.google.com/mail/u/0/images/cleardot.gif]
Hello Maria

As per the Egypt team Need original delegation letter verified from bank Stamp & Invoice to Start the clearance process

Regards,
Ronald

On Tue, May 5, 2020 at 6:41 PM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ronald,

For destroy we need confirm on 34 USD + 8 USD storage fees for only 15 days

For return we need confirm on 44 USD + create RTCC SRN +8 USD storage fees for only 15 days

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893489353&sdata=hmZZ4Fa07wmYbtOOeRGUpHw7wgGiE%2Bsajn%2FXtipAVEw%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Krizette Masangkay
Sent: Monday, May 4, 2020 6:52 PM
To: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Cc: Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order 600748020 - 31809674842

Hi Ronald,

I have requested customs team to advise if we can still return these and will keep you posted on return or destroy charge. Thankyou

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893499310&sdata=1ZoAKGQ6jlbzzp9upqaTpeS%2F%2Bpqt4rK2Bp9KF998nWs%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 4, 2020 3:08 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Krizette,

Please let's put this to an end. Customer is not allowed to go outside hence will not be able to provide the requirement.

What are the return cost and destruction charges?

Regards,
Ronald

On Mon, May 4, 2020 at 8:52 AM Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ronald,

Good morning!

Can you help us on this? Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893499310&sdata=1ZoAKGQ6jlbzzp9upqaTpeS%2F%2Bpqt4rK2Bp9KF998nWs%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Muhamamd Ali
Sent: Tuesday, April 28, 2020 10:29 AM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order 600748020 - 31809674842

Dear Maria

We have checked with our team but there is no other possibility to release the shipment as this documents according to egyptian customs rules  so our team at destination cannot proceed without it and there is no other option as well.

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893509268&sdata=%2BjyGOr9Eu9akVmyU7Jtm79Lgkoo%2FzB2wn3ypV61aTaw%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 28, 2020 9:02 AM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hello team,

Any update on this?

Please assist.

Thank you

On Thu, 23 Apr 2020 at 12:45, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria

Please hold we are waiting for the team update and we will get back to you

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893509268&sdata=%2BjyGOr9Eu9akVmyU7Jtm79Lgkoo%2FzB2wn3ypV61aTaw%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 22, 2020 6:31 PM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hello team,

Any update on this?

Please assist.

Thank you

On Mon, 20 Apr 2020 at 12:46, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hello Ronald / Maria

Im checking on below with the team for alternative option if possible I will get back to you.

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893509268&sdata=%2BjyGOr9Eu9akVmyU7Jtm79Lgkoo%2FzB2wn3ypV61aTaw%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 20, 2020 8:27 AM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; Hassan Chahine <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

+Muhamamd Ali<mailto:[email-masked]>

Please advise.

Regards,
Ronald

On Mon, Apr 20, 2020 at 8:22 AM Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Any update on this?

Please advise.

Thank you

On Thu, 16 Apr 2020 at 19:49, Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
+Krizette Masangkay<mailto:[email-masked]>

How can we solve this case in the current situation? Please provide other options.

Regards,
Ronald

On Thu, Apr 16, 2020 at 8:29 AM Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello team,

Please see the customer's email below:

Since they are not allowed to go outside, the customer is unable to provide the details you require.

@Ekta Jesswani<mailto:[email-masked]> / @Ronald Gaviola<mailto:[email-masked]>  - how can we further assist the customer?

Please advise

Thank you

On Tue, 7 Apr 2020 at 16:41, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Hi Maria,

We tried calling again today but no response. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893519223&sdata=xLuqqJWOyverxBQVD3W8zDTx814SGZG%2BNCWs9X7vgSY%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Krizette Masangkay
Sent: Tuesday, April 7, 2020 11:07 AM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order 600748020 - 31809674842

Hi Maria,

The customer did not respond on the last attempt we did.

We will try again. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893519223&sdata=xLuqqJWOyverxBQVD3W8zDTx814SGZG%2BNCWs9X7vgSY%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 7, 2020 8:55 AM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Dear Krizette,

Follow up email sent to the customer.

Have you tried contacting the customer from your end?

Please advise.

Thank you

On Tue, 7 Apr 2020 at 12:47, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ms. Maria,

Please update us here. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893529179&sdata=nB4xAlr2jRjbXeEzEfg3Yc8xN7U0QidfSrjAJk8qXHM%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Muhamamd Ali
Sent: Wednesday, April 1, 2020 1:44 PM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order 600748020 - 31809674842

Hello Maria

As per the Egypt team Need original delegation letter verified from bank Stamp & Invoice to Start the clearance process

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893529179&sdata=nB4xAlr2jRjbXeEzEfg3Yc8xN7U0QidfSrjAJk8qXHM%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 1, 2020 1:35 PM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hello team,

Can you please share what documents are required? We'll remind the customer as well.

Thank you

On Wed, 1 Apr 2020 at 17:23, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hello Maria

Our team have called the customer to get the required documents for customs clearance but customer no response. Email reminder as well sent to customer.

Can you advise alternative number so our team can reach the customer to have this cleared asap

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893539137&sdata=3BF3B0sf6Vc%2B4lbb3MWrstbIzWRfnnW1d0u4QOigHq8%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Muhamamd Ali
Sent: Wednesday, April 1, 2020 10:11 AM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order 600748020 - 31809674842

Hello Maria

We are checking with Egypt team for latest update and will advise you back

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893539137&sdata=3BF3B0sf6Vc%2B4lbb3MWrstbIzWRfnnW1d0u4QOigHq8%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 1, 2020 8:13 AM
To: Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hello team,

A reminder on this, please.

Please deliver to the customer today without fail.

Thank you

On Tue, 31 Mar 2020 at 21:02, Muhamamd Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hello Maria

Good day

Well noted we will inform our Egypt team to contact customer and arrange to clear and prioritize the delivery asap

Thanks and Regards,

Muhammad Arsalan Ali
Customer Success Specialist

Aramex
Direct Line: 04 607 6127
Email: [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893549097&sdata=8CsUTMpmOLDOH6WSBHu5U99cyyN%2BNYxqatTBiH%2BGJxg%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 31, 2020 4:14 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order 600748020 - 31809674842

Hello team,

We have convinced the customer to accept the shipment. Please deliver at the earliest and update us as soon as possible. Otherwise, the customer will cancel.

Thank you

On Sun, 29 Mar 2020 at 12:13, Krizette Masangkay <[email-masked]<mailto:[email-masked]>> wrote:
Dear Maria,

Good morning!

Please find attached email related to this shipment. Thank you

Thanks and Regards,

Krizette M. Masangkay
Customer Success Leader

Aramex
Direct Line: 04 503 0633
Email [email-masked]<mailto:[email-masked]>
aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7Cc41395c1d1414ba8875008d814d59777%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637282254893549097&sdata=8CsUTMpmOLDOH6WSBHu5U99cyyN%2BNYxqatTBiH%2BGJxg%3D&reserved=0>
[A picture containing vector graphics    Description generated with very high confidence]

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 28, 2020 7:04 PM
To: Krizette Masangkay <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Ronald Gaviola <[email-masked]<mailto:[email-masked]>>; Muhamamd Ali <[email-masked]<mailto:[email-masked]>>
Subject: Order 600748020 - 31809674842

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hello team,

May we know what will happen to this shipment? What details are needed from the customer?

Please advise.

Thank you
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