Subject: Re: Order 600748020 - 31809674842
From: Maria Katrina Bautista <[email-masked]>
To: Krizette Masangkay <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Hassan Chahine <[email-masked]>, Muhamamd Ali <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Sat, 20 Jun 2020 12:51:13 +0800
List-Id: <ccteam.mumzworld.com>

Hello team,

Any update on this?

Please advise.

Thank you

On Sat, 30 May 2020 at 23:20, Krizette Masangkay <[email-masked]>
wrote:

> Dear Maria,
>
>
>
> Good evening!
>
>
>
> We experienced delay on return due to the holiday last week but the team
> is pushing to finalize the return within this week. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Saturday, May 30, 2020 4:17 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Hassan Chahine <
> [email-masked]>; Muhamamd Ali <[email-masked]>; Ekta Jesswani <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist asap
>
>
>
> Thank you
>
>
>
> On Thu, 21 May 2020 at 09:42, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Maria,
>
> We already prepared return AWB 31956332903 for this order but customs did
> not release it yet
>
>
>
> I have sent a reminder to return this asap
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559885174&sdata=tA4aqJRdIIsTC8R0plZvRbNtrMKt2O%2B3a7V44BpyR24%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, May 20, 2020 3:34 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Hassan Chahine <
> [email-masked]>; Muhamamd Ali <[email-masked]>; Ekta Jesswani <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Thu, 14 May 2020 at 17:53, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Ronald,
>
>
>
> Return process is still ongoing with Egypt customs
>
>
>
> I will update you with the return AWB once on hand. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559885174&sdata=tA4aqJRdIIsTC8R0plZvRbNtrMKt2O%2B3a7V44BpyR24%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Thursday, May 14, 2020 12:27 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Hassan Chahine <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Maria Katrina
> Bautista <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hi Krizette,
>
>
>
> What is the update here?
>
>
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, May 10, 2020 at 1:21 PM Krizette Masangkay <[email-masked]>
> wrote:
>
> Hi Ronald,
>
>
>
> Noted on below. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559895169&sdata=tPOIwBtjBCjqY09mUSkbLgz4GDSyu0YCqExsFCexmqo%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Sunday, May 10, 2020 11:58 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Hassan Chahine <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Maria Katrina
> Bautista <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hi Krizette,
>
>
>
> Please RTS. Bill the duty to our account
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, May 10, 2020 at 8:41 AM Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Ronald,
>
>
> Good morning!
>
>
>
> Please advise your next instruction. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559895169&sdata=tPOIwBtjBCjqY09mUSkbLgz4GDSyu0YCqExsFCexmqo%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Krizette Masangkay
> *Sent:* Thursday, May 7, 2020 11:46 AM
> *To:* 'Ronald Gaviola' <[email-masked]>
> *Cc:* Hassan Chahine <[email-masked]>; Muhamamd Ali <
> [email-masked]>; 'Ekta Jesswani' <[email-masked]>; 'Maria
> Katrina Bautista' <[email-masked]>; 'customer care' <
> [email-masked]>; 'lastmile' <[email-masked]>
> *Subject:* RE: Order 600748020 - 31809674842
>
>
>
> Hi Ronald,
>
>
>
> Good morning!
>
>
>
> I already got a special approval to absorb the cost except for customs duty
>
>
>
> Shall we proceed with return? Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559905166&sdata=Sm4JpjU8ERgkFtQG0MGVAO2I%2B7N5S2uo2nTrrgr%2BhsQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Krizette Masangkay
> *Sent:* Wednesday, May 6, 2020 3:35 PM
> *To:* Ronald Gaviola <[email-masked]>
> *Cc:* Hassan Chahine <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Maria Katrina
> Bautista <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* RE: Order 600748020 - 31809674842
>
>
>
> Hi Ronald,
>
>
>
> Allow us to check and will keep you posted. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559905166&sdata=Sm4JpjU8ERgkFtQG0MGVAO2I%2B7N5S2uo2nTrrgr%2BhsQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Wednesday, May 6, 2020 3:21 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Hassan Chahine <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Maria Katrina
> Bautista <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Krizette, Hassan,
>
>
>
> You were asking the customer to provide the requirements but unable to do
> so because of the circumstances happening around the country. Furthermore,
> after so many follow up sent from our side since 1st of April, we were just
> able to get a proper response and solution from Arsalan on 28th of April.
>
>
>
> I think the delay has incurred my often from your side. Please waive the
> return cost, storage fees and other charges. We can only pay the duty
>
> Muhamamd Ali <[email-masked]>
>
> Apr 1, 2020, 1:44 PM
>
> to Maria, customer, lastmile, Krizette, me
>
> Hello Maria
>
>
>
> As per the Egypt team Need original delegation letter verified from bank
> Stamp & Invoice to Start the clearance process
>
>
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
> On Tue, May 5, 2020 at 6:41 PM Krizette Masangkay <[email-masked]>
> wrote:
>
> Hi Ronald,
>
>
>
> For destroy we need confirm on 34 USD + 8 USD storage fees for only 15
> days
>
>
>
> For return we need confirm on 44 USD + create RTCC SRN +8 USD storage fees
> for only 15 days
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559915155&sdata=0EH%2BzYBB9LV%2FU%2BBuqYdo7yWu9WFX9LARtdjqNglGJjY%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Krizette Masangkay
> *Sent:* Monday, May 4, 2020 6:52 PM
> *To:* Ronald Gaviola <[email-masked]>
> *Cc:* Hassan Chahine <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Maria Katrina
> Bautista <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* RE: Order 600748020 - 31809674842
>
>
>
> Hi Ronald,
>
>
>
> I have requested customs team to advise if we can still return these and
> will keep you posted on return or destroy charge. Thankyou
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559915155&sdata=0EH%2BzYBB9LV%2FU%2BBuqYdo7yWu9WFX9LARtdjqNglGJjY%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Monday, May 4, 2020 3:08 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* Hassan Chahine <[email-masked]>; Muhamamd Ali <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Maria Katrina
> Bautista <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Krizette,
>
>
>
> Please let's put this to an end. Customer is not allowed to go outside
> hence will not be able to provide the requirement.
>
>
>
> What are the return cost and destruction charges?
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Mon, May 4, 2020 at 8:52 AM Krizette Masangkay <[email-masked]>
> wrote:
>
> Hi Ronald,
>
>
>
> Good morning!
>
>
>
> Can you help us on this? Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559915155&sdata=0EH%2BzYBB9LV%2FU%2BBuqYdo7yWu9WFX9LARtdjqNglGJjY%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
>
>
> *From:* Muhamamd Ali
> *Sent:* Tuesday, April 28, 2020 10:29 AM
> *To:* Maria Katrina Bautista <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Hassan Chahine <
> [email-masked]>; Krizette Masangkay <[email-masked]>; Ekta
> Jesswani <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* RE: Order 600748020 - 31809674842
>
>
>
> Dear Maria
>
>
>
> We have checked with our team but there is no other possibility to release
> the shipment as this documents according to egyptian customs rules  so our
> team at destination cannot proceed without it and there is no other option
> as well.
>
>
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559925149&sdata=2XSZnPKNCCARXlrD0lcFbjS8vXvNQX%2BPo3AyHPEr5eM%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Tuesday, April 28, 2020 9:02 AM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Hassan Chahine <
> [email-masked]>; Krizette Masangkay <[email-masked]>; Ekta
> Jesswani <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Thu, 23 Apr 2020 at 12:45, Muhamamd Ali <[email-masked]> wrote:
>
> Dear Maria
>
>
>
> Please hold we are waiting for the team update and we will get back to you
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559925149&sdata=2XSZnPKNCCARXlrD0lcFbjS8vXvNQX%2BPo3AyHPEr5eM%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, April 22, 2020 6:31 PM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* Ronald Gaviola <[email-masked]>; Hassan Chahine <
> [email-masked]>; Krizette Masangkay <[email-masked]>; Ekta
> Jesswani <[email-masked]>; customer care <[email-masked]>;
> lastmile <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please assist.
>
>
>
> Thank you
>
>
>
> On Mon, 20 Apr 2020 at 12:46, Muhamamd Ali <[email-masked]> wrote:
>
> Hello Ronald / Maria
>
>
>
> Im checking on below with the team for alternative option if possible I
> will get back to you.
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559935141&sdata=97MSuRyWqG56vGcmZsVONizV2ga%2FsLD2L7mGJFxaylI%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Ronald Gaviola <[email-masked]>
> *Sent:* Monday, April 20, 2020 8:27 AM
> *To:* Maria Katrina Bautista <[email-masked]>; Hassan Chahine <
> [email-masked]>; Muhamamd Ali <[email-masked]>
> *Cc:* Krizette Masangkay <[email-masked]>; Ekta Jesswani <
> [email-masked]>; customer care <[email-masked]>; lastmile <
> [email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> +Muhamamd Ali <[email-masked]>
>
>
>
> Please advise.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Mon, Apr 20, 2020 at 8:22 AM Maria Katrina Bautista <
> [email-masked]> wrote:
>
> Hello team,
>
>
>
> Any update on this?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Thu, 16 Apr 2020 at 19:49, Ronald Gaviola <[email-masked]> wrote:
>
> +Krizette Masangkay <[email-masked]>
>
>
>
> How can we solve this case in the current situation? Please provide other
> options.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Thu, Apr 16, 2020 at 8:29 AM Maria Katrina Bautista <
> [email-masked]> wrote:
>
> Hello team,
>
>
>
> Please see the customer's email below:
>
>
>
>
>
>
> Since they are not allowed to go outside, the customer is unable to
> provide the details you require.
>
>
>
> @Ekta Jesswani <[email-masked]> / @Ronald Gaviola
> <[email-masked]>  - how can we further assist the customer?
>
>
>
> Please advise
>
>
>
> Thank you
>
>
>
>
>
>
>
> On Tue, 7 Apr 2020 at 16:41, Krizette Masangkay <[email-masked]>
> wrote:
>
> Hi Maria,
>
>
>
> We tried calling again today but no response. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559935141&sdata=97MSuRyWqG56vGcmZsVONizV2ga%2FsLD2L7mGJFxaylI%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Krizette Masangkay
> *Sent:* Tuesday, April 7, 2020 11:07 AM
> *To:* Maria Katrina Bautista <[email-masked]>
> *Cc:* customer care <[email-masked]>; Muhamamd Ali <
> [email-masked]>; lastmile <[email-masked]>; Ronald Gaviola <
> [email-masked]>
> *Subject:* RE: Order 600748020 - 31809674842
>
>
>
> Hi Maria,
>
>
>
> The customer did not respond on the last attempt we did.
>
>
>
> We will try again. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559945141&sdata=u1c2sz1KWwsIHMC12g0o97uNpzvTFOgj7GJN02Gvqpg%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Tuesday, April 7, 2020 8:55 AM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* customer care <[email-masked]>; Muhamamd Ali <
> [email-masked]>; lastmile <[email-masked]>; Ronald Gaviola <
> [email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Dear Krizette,
>
>
>
> Follow up email sent to the customer.
>
>
>
> Have you tried contacting the customer from your end?
>
>
>
> Please advise.
>
>
>
> Thank you
>
>
>
> On Tue, 7 Apr 2020 at 12:47, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Ms. Maria,
>
>
>
> Please update us here. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559945141&sdata=u1c2sz1KWwsIHMC12g0o97uNpzvTFOgj7GJN02Gvqpg%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Muhamamd Ali
> *Sent:* Wednesday, April 1, 2020 1:44 PM
> *To:* Maria Katrina Bautista <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Krizette Masangkay <[email-masked]>; Ronald
> Gaviola <[email-masked]>
> *Subject:* RE: Order 600748020 - 31809674842
>
>
>
> Hello Maria
>
>
>
> As per the Egypt team Need original delegation letter verified from bank
> Stamp & Invoice to Start the clearance process
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559955131&sdata=HVb43OSpktmwneb4oSnG6Xo0Mg2n9lOqIwcSsAr0Jlk%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, April 1, 2020 1:35 PM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Krizette Masangkay <[email-masked]>; Ronald
> Gaviola <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hello team,
>
>
>
> Can you please share what documents are required? We'll remind the
> customer as well.
>
>
>
> Thank you
>
>
>
> On Wed, 1 Apr 2020 at 17:23, Muhamamd Ali <[email-masked]> wrote:
>
> Hello Maria
>
>
>
> Our team have called the customer to get the required documents for
> customs clearance but customer no response. Email reminder as well sent to
> customer.
>
>
>
> Can you advise alternative number so our team can reach the customer to
> have this cleared asap
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559955131&sdata=HVb43OSpktmwneb4oSnG6Xo0Mg2n9lOqIwcSsAr0Jlk%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Muhamamd Ali
> *Sent:* Wednesday, April 1, 2020 10:11 AM
> *To:* Maria Katrina Bautista <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Krizette Masangkay <[email-masked]>; Ronald
> Gaviola <[email-masked]>
> *Subject:* RE: Order 600748020 - 31809674842
>
>
>
> Hello Maria
>
>
>
> We are checking with Egypt team for latest update and will advise you back
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559965127&sdata=uI0SUcxgLAO1fyqlZIM3e%2FFeBk6I3%2BF48UKqDYhjCwQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Wednesday, April 1, 2020 8:13 AM
> *To:* Muhamamd Ali <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Krizette Masangkay <[email-masked]>; Ronald
> Gaviola <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hello team,
>
>
>
> A reminder on this, please.
>
>
>
> Please deliver to the customer today without fail.
>
>
>
> Thank you
>
>
>
> On Tue, 31 Mar 2020 at 21:02, Muhamamd Ali <[email-masked]> wrote:
>
> Hello Maria
>
>
>
> Good day
>
>
>
> Well noted we will inform our Egypt team to contact customer and arrange
> to clear and prioritize the delivery asap
>
>
>
>
>
>
>
>
>
>
>
> Thanks and Regards,
>
>
>
> *Muhammad Arsalan Ali*
>
> Customer Success Specialist
>
>
>
> Aramex
>
> Direct Line: 04 607 6127
>
> Email: [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559965127&sdata=uI0SUcxgLAO1fyqlZIM3e%2FFeBk6I3%2BF48UKqDYhjCwQ%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Tuesday, March 31, 2020 4:14 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Muhamamd
> Ali <[email-masked]>
> *Subject:* Re: Order 600748020 - 31809674842
>
>
>
> Hello team,
>
>
>
> We have convinced the customer to accept the shipment. Please deliver at
> the earliest and update us as soon as possible. Otherwise, the customer
> will cancel.
>
>
>
> Thank you
>
>
>
> On Sun, 29 Mar 2020 at 12:13, Krizette Masangkay <[email-masked]>
> wrote:
>
> Dear Maria,
>
>
>
> Good morning!
>
>
>
> Please find attached email related to this shipment. Thank you
>
>
>
> Thanks and Regards,
>
>
>
> *Krizette M. Masangkay*
>
> Customer Success Leader
>
>
>
> Aramex
>
> Direct Line: 04 503 0633
>
> Email [email-masked] <[email-masked]>*
>
> aramex.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Faramex.com%2F&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559975118&sdata=4PqP4k9AxYzSThYiOxv%2BvK%2BvfGPS3rCR0H0SbFpinsY%3D&reserved=0>
>
> [image: A picture containing vector graphics Description generated with
> very high confidence]
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Saturday, March 28, 2020 7:04 PM
> *To:* Krizette Masangkay <[email-masked]>
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Ronald Gaviola <[email-masked]>; Muhamamd
> Ali <[email-masked]>
> *Subject:* Order 600748020 - 31809674842
>
>
>
> External email: avoid to open links or attachments unless sender is known
> and content is relevant..
>
>
>
> Hello team,
>
>
>
> May we know what will happen to this shipment? What details are needed
> from the customer?
>
>
>
> Please advise.
>
>
>
> Thank you
>
> --
> You received this message because you are subscribed to the Google Groups
> "lastmile" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to [email-masked].
> To view this discussion on the web visit
> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CA%2BUOZt9Hdix_H0M7dwT45_mQh1MVvzArVyQ09Gckns2HUuxd8A%40mail.gmail.com
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgroups.google.com%2Fa%2Fmumzworld.com%2Fd%2Fmsgid%2Flastmile%2FCA%252BUOZt9Hdix_H0M7dwT45_mQh1MVvzArVyQ09Gckns2HUuxd8A%2540mail.gmail.com%3Futm_medium%3Demail%26utm_source%3Dfooter&data=02%7C01%7CKrizette%40aramex.com%7C38cb00902bfb4431b74508d804936e1c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637264378559975118&sdata=6wU7CL9THIMk6x88U3rMej2m4RSsz1r0GXVSqGX307o%3D&reserved=0>
> .
>
>