Subject: Re: Missing items 600884125
From: Anas nazzal <[email-masked]>
To: "Outbound.fc" <[email-masked]>, Mostafa Said <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Sneha Suhasini <[email-masked]>, Jeffin Joy <[email-masked]>, [email-masked], angelia <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Chirin Khawatmi <[email-masked]>
Date: Fri, 19 Jun 2020 09:56:22 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Kindly update the status for the below missing items.

Best Regards,
Anas Nazzal

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On Thu, Jun 18, 2020 at 8:50 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> @Sneha Suhasini <[email-masked]> Thank you for the update.
>
> @Mohit Caleb <[email-masked]> Kindly check on this urgently and
> provide us an update.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Wed, 17 Jun 2020 at 13:02, Sneha Suhasini <[email-masked]> wrote:
>
>> Hi Jeffin,
>>
>> This is a bundle created in the system by us. Warehouse needs to pick and
>> pack below items together as per the bundle description.
>>
>> @Mohit Caleb <[email-masked]>: I am getting a lot of complaints
>> regarding the bundles wherein the items are not packed together as per the
>> bundle description together. If it’s a twin stroller, either the stroller
>> or connector is missing when the items reach our customers. Please can we
>> look into this and fix it urgently. We don’t want any disappointed
>> customers. The twin strollers cannot be used without a connector as it is
>> the dedicated connector for all our Bumble and Bird strollers. Please call
>> me if you have any queries.
>>
>>
>>
>> *Thanks,*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Jeffin Joy <[email-masked]>
>> *Sent:* Wednesday, June 17, 2020 12:51 PM
>> *To:* Hyacinth Joyce <[email-masked]>; Sneha Suhasini <
>> [email-masked]>
>> *Cc:* [email-masked]; angelia <[email-masked]>; Outbound.fc <
>> [email-masked]>; Syed Yakoob <[email-masked]>; Mohit
>> Caleb <[email-masked]>; Mostafa Said <[email-masked]>;
>> Radwa Ali <[email-masked]>; Anas nazzal <[email-masked]>; Vipin
>> Raj <[email-masked]>; customer care <[email-masked]>; Yaseen
>> Shaqra <[email-masked]>
>> *Subject:* Re: Missing items 600884125
>>
>>
>>
>> +Sneha Suhasini <[email-masked]>
>>
>>
>>
>> Hi Sneha,
>>
>>
>>
>> Please assist here
>>
>>
>>
>> __
>>
>> Regards,
>>
>>
>>
>> *Jeffin Joy*
>> Logistics Executive
>>
>> *P* +971 4 245 1324   *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
>> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
>> removed by sender. youtube] <https://www.youtube.com/user/MumZworld> [image:
>> Image removed by sender. snapchat]
>> <https://www.snapchat.com/add/mumzworld.com> [image: Image removed by
>> sender. twitter] <https://twitter.com/mumzworld>
>>
>> <https://www.mumzworld.com/en/>
>>
>> <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 11:38 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> The customer called to follow up and informed that he did not receive the
>> stroller connectors. Please see the below images for your reference.
>>
>>
>>
>>
>> 600884125
>>
>> BNDL-MZ-TWIN-BB1-AWL-BB1-AWL-BB1-AWL-BB5
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1106196>
>>
>> Bumble & Bird - Robin Separable Twin Travel Stroller - Black
>>
>> 1
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Kindly check and advise ASAP. The customer needs the item urgently for
>> him to use the item.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Mon, 15 Jun 2020 at 13:10, Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>>
>>
>> Please update us on the case, the customer called to follow up
>>
>>
>>
>> On Thu, Jun 11, 2020 at 11:34 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Mostafa.
>>
>> Please find the attached photo shared by the cst.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, Jun 8, 2020 at 1:20 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>> Hello Anas,
>>
>>
>>
>> Please could you as the customer the send picture of what she received?
>>
>> and please ask if she received the item missing pcs or she didn't receive
>> it at all?
>>
>>
>>
>> On Sun, Jun 7, 2020 at 6:06 PM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> The subject order has been delivered to the customer without  -One set of
>> Bumble & Bird Twin Travel Stroller Connectors as the customer confirmed,
>> Kindly assist .
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>> *Error! Filename not specified.*
>>
>>