Subject: Re: KSA Cancellation - Urgent
From: "Radwa Ali" <[email-masked]>
To: "'Eugene Mugisa'" <[email-masked]>, "'Zubair Wahid'" <[email-masked]>, <[email-masked]>
Cc: "'Asad .'" <[email-masked]>, "'Sagar Khawani'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Date: Fri, 19 Jun 2020 09:53:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Eugene Mugisa,

Please  advise the status of the below returned shipments ?

INC#

Order ID

Issue

Courier

AWB#

status

851603

100120413

No CRA still

Naqel

70752918

RETURN TO SENDER

898890

200259895

No CRA still

Esnad

1013000036087

Undelivery - Hold At Deliver Center

 <mailto:[email-masked]> @Zubair Wahid and  <mailto:[email-masked]> @[email-masked] Please check this  as we need to create a CRA and close the case.

857216   200244031   No CRA still   DHL6527210686   Delivered - Signed for by: HASAN MW  

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Mon, Jun 8, 2020 at 11:34 AM Asad . <[email-masked] <mailto:[email-masked]> > wrote:

Are these cancellations and refund issues or customers still want delivery? 

As a rule, if the LM partners are not returning shipment fast enough then we can easily mark the shipment as lost and charge the losses to them. Sagar will support, we just need to make a decision and solve customers problem. Don’t ever make customers wait for months. 

Eugene, Please send out official communication to all partners who have pending returns saying you have not returned the shipments to us with in 10 days hence we have no choice but to charge you and declare the shipment as lost. 

Kind Regards, 

Asad Pirzada
Chief Operations Officer 

M  +971 504 09 5386  
E  <mailto:[email-masked]> [email-masked]

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

 

From: Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> >
Date: Monday, 8 June 2020 at 10:18 AM
To: Radwa Ali <[email-masked] <mailto:[email-masked]> >, Zubair Wahid <[email-masked] <mailto:[email-masked]> >
Cc: Ekta Jesswani <[email-masked] <mailto:[email-masked]> >, customer care <[email-masked] <mailto:[email-masked]> >, Asad <[email-masked] <mailto:[email-masked]> >, Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Subject: Re: KSA Cancellation - Urgent

Dear Radwa,

The below are not returned, Please check with Eugene.

 

INC#

Order ID

Issue

Courier

AWB#

status

851603

100120413

No CRA still

Naqel

70752918

RETURN TO SENDER

898890

200259895

No CRA still

Esnad

1013000036087

Undelivery - Hold At Deliver Center

@Zubair Wahid <mailto:[email-masked]>  Can you prioritize receiving below

  857216   200244031   No CRA still   DHL6527210686   Delivered - Signed for by: HASAN MW  

Error! Filename not specified.

 

On Mon, Jun 8, 2020 at 10:00 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Hussain,

Please find the below tickets, Remaining are closed and solved.

These ones are still pending with no CRAs.

INC#

Order ID

Issue

Courier

AWB#

status

851603

100120413

No CRA still

Naqel

70752918

RETURN TO SENDER

857216

200244031

No CRA still

DHL

6527210686

Delivered - Signed for by: HASAN MW

898890

200259895

No CRA still

Esnad

1013000036087

Undelivery - Hold At Deliver Center

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

 

On Fri, Jun 5, 2020 at 5:27 PM Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> > wrote:

Dear Radwa,

Please check below with comments.

@Pavankumar A <mailto:[email-masked]>  Please assist with the highlighted ones.

INC#

Order ID

Issue

Courier

AWB#

status

Notes

Hussain Comment

810313

200230391_1

KSA cancelleation

UPS

1Z289F8W0454390832

RETURN TO SENDER

CRAKTM5828

920455

100131942_2

KSA cancelleation

Wimo

2007000028632

Shipment information received

CRAKTM5827

851603

100120413

KSA cancelleation

Naqel

70752918

RETURN TO SENDER

This is still with Courier, Follow up with Last Mile Team

857216

200244031

KSA cancelleation

DHL

6527210686

DELIVERED

Delivered

850419

200246987_1

KSA cancelleation

BarqExpress

9748677656

Waiting for the return confirmation

CRAKTM4224

852832

200252313

KSA cancelleation

Shipa

S000631505501

Incomplete Delivery

This is still with Courier, Follow up with Last Mile Team

833525

200248971

KSA cancelleation

DHL-Express

CRAMUMZ_DXB10384

there is 1 SKU missing

Check with Dubai Team

853639

200252678

KSA cancelleation

SMSA

290080276407

RETURN TO SENDER

Delivered to someone else.

CRAKTM4829

898890

200259895

KSA cancelleation

Esnad

1013000036087

Undelivery - Hold At Deliver Center

Delivered

Error! Filename not specified.

 

On Wed, Jun 3, 2020 at 9:52 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Hussain,

Please advise with the timing ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

 

On Tue, Jun 2, 2020 at 5:51 PM Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> > wrote:

Dear Radwa,

I will sit with you tomorrow and will solve these cases one by one by tomorrow.

Error! Filename not specified.

 

On Tue, Jun 2, 2020 at 5:44 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Hussain,

Please check and revert. This has been requested since April and most of the tickets are pending since Jan and Feb,

@Veronique Bachmann <mailto:[email-masked]>   Please advise how we can escalate these tickets as we need to provide an answer or update to the customer.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

 

On Mon, Jun 1, 2020 at 11:42 AM Samiya Sheikh <[email-masked] <mailto:[email-masked]> > wrote:

Hi Hussain,,

kindly update CRA for 100120413 urgently. the customer has been following since March.

@Ekta Jesswani <mailto:[email-masked]>  @Veronique Bachmann <mailto:[email-masked]>   please assist.

Regards 

On Tue, May 19, 2020 at 2:23 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Hussain,

Please advise when we can update the tickets ? they have been pending for a long time.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

 

On Thu, May 14, 2020 at 9:09 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Veronique,

As requested this is the list of cancellation that has been pending or delayed. Some of the cases have been pending since Jan or Feb.

Similar to this issue we have the KSA escalations where we keep the tickets pending with no update.

Some Orders are added multiple times as an example (200279221_2) customer keeps coming back on calls and emails for updates and we don't have anything to share.

https://docs.google.com/spreadsheets/d/1cOPhGXp1jNQ3YZL2avI2X4CtPwbzgKjQplp9iUM17qw/edit?pli=1#gid=0  

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

 

On Wed, May 13, 2020 at 10:46 AM Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> > wrote:

++ Norah.

Dear Norah,

Can you please advise where the below AWB was returned ?

This is urgent.

851603

100120413

KSA cancelleation

Naqel

70752918

RETURN TO SENDER

Error! Filename not specified.

 

On Tue, May 12, 2020 at 11:56 AM Malak Nobeh <[email-masked] <mailto:[email-masked]> > wrote:

Hussain,

Please raise the CRA for 100120413.

Thanks.

On Sun, 3 May 2020 at 16:07, Pavankumar A <[email-masked] <mailto:[email-masked]> > wrote:

Hi Hussain,

For your reference:

 

INC#

Order ID

Issue

Courier

AWB#

status

Notes

810313

200230391_1

KSA cancelleation

UPS

1Z289F8W0454390832

RETURN TO SENDER

920455

100131942_2

KSA cancelleation

Wimo

2007000028632

Shipment information received

769254

200212447_2

KSA cancelleation

UPS

1Z289F8W0442838989is

RETURN TO SENDER

851603

100120413

KSA cancelleation

Naqel

70752918

RETURN TO SENDER

857216

200244031

KSA cancelleation

DHL

6527210686

DELIVERED

850419

200246987_1

KSA cancelleation

BarqExpress

9748677656

Waiting for the return confirmation

852832

200252313

KSA cancelleation

Shipa

S000631505501

Incomplete Delivery

833525

200248971

KSA cancelleation

DHL-Express

CRAMUMZ_DXB10384

there is 1 SKU missing

853639

200252678

KSA cancelleation

SMSA

290080276407

RETURN TO SENDER

Delivered to someone else.

898890

200259895

KSA cancelleation

Esnad

1013000036087

Undelivery - Hold At Deliver Center

 

On Sun, May 3, 2020 at 12:55 PM Hussain Firoz Miyagamwala <[email-masked] <mailto:[email-masked]> > wrote:

++ Pavan,

Can you please get the status for the below urgently.

 

INC#

Order ID

Issue

Courier

AWB#

Notes

810313

200230391_1

KSA cancelleation

UPS

1Z289F8W0454390832

920455

100131942_2

KSA cancelleation

Wimo

2007000028632

769254

200212447_2

KSA cancelleation

UPS

1Z289F8W0442838989is

851603

100120413

KSA cancelleation

Naqel

70752918

857216

200244031

KSA cancelleation

DHL

6527210686

850419

200246987_1

KSA cancelleation

BarqExpress

9748677656

852832

200252313

KSA cancelleation

Shipa

S000631505501

833525

200248971

KSA cancelleation

DHL-Express

CRAMUMZ_DXB10384

there is 1 SKU missing

853639

200252678

KSA cancelleation

SMSA

290080276407

Delivered to someone else.

898890

200259895

KSA cancelleation

Esnad

1013000036087

 

Error! Filename not specified.

 

On Sun, May 3, 2020 at 12:17 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Hussain,

Any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

 

On Thu, Apr 30, 2020 at 1:48 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi Hussain,

Please follow up of the below cancellation as some of them are pending since Jan.

INC#

Order ID

Issue

Courier

AWB# 

Notes

810313

200230391_1

KSA cancelleation

UPS

1Z289F8W0454390832

920455

100131942_2

KSA cancelleation

Wimo 

2007000028632

769254

200212447_2 

KSA cancelleation

UPS

1Z289F8W0442838989is

851603

100120413

KSA cancelleation

Naqel

70752918

857216

200244031

KSA cancelleation

DHL

6527210686

850419

200246987_1

KSA cancelleation

BarqExpress

9748677656

852832

200252313

KSA cancelleation

Shipa

S000631505501

833525

200248971

KSA cancelleation

DHL-Express

CRAMUMZ_DXB10384

there is 1 SKU missing

853639

200252678

KSA cancelleation

SMSA

290080276407

Delivered to someone else.

898890

200259895

KSA cancelleation

Esnad

1013000036087

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Error! Filename not specified.

 

-- 

Regards,

Pavankumar A 
Last Mile Operations

P +971 507074205 
E [email-masked] <mailto:[email-masked]> 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/> Error! Filename not specified.  <https://www.facebook.com/mumzworld> Error! Filename not specified.  <https://www.youtube.com/user/MumZworld> Error! Filename not specified.  <https://www.snapchat.com/add/mumzworld.com> Error! Filename not specified.  <https://twitter.com/mumzworld> Error! Filename not specified.

 <https://www.mumzworld.com/en/> Error! Filename not specified.

 <https://www.mumzworld.com/en/media-and-press> Error! Filename not specified.

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

 

-- 

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