Subject: Re: Order #700236031 CRA_AR_RE12116
From: Mary Anne Agapito <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>
Date: Fri, 19 Jun 2020 09:48:41 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

As per  Incident #1096635  the customer submitted 2 return request and both
were refunded under the same CRA.

Sku :TLVM-BJ11-config
Sku :BOO-102250-config

This was confirmed on her latest response from the email you have sent
yesterday.

 Please assist. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 18, 2020 at 5:51 PM Alina D'Souza <[email-masked]> wrote:

> Hi Umang,
>
> Please advise what item was received for the CRA refunded and to proceed GC
>
> Regards,
> Alina
>
> On Thu, Jun 18, 2020 at 5:39 PM Alina D'Souza <[email-masked]> wrote:
>
>> HI Mac,
>>
>> You sure that both the below items are with customer. We wont give GC
>> until the item has been collected
>>
>>
>> Regards,
>> Alina
>>
>> On Thu, Jun 18, 2020 at 5:34 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Alina,
>>>
>>> The customer called because no one collected the item from her yet. I
>>> was also confused as it says CRA refunded.
>>>
>>> She is ok with GC or replacement.
>>>
>>> Please check. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 5:14 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mac,
>>>>
>>>> Please confirm again with customer what has not been collected and what
>>>> was received for the CRA
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Thu, Jun 18, 2020 at 5:03 PM Umang Mehrotra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Alina,
>>>>>
>>>>>
>>>>>
>>>>> The subjected CRA was created on 20th May 2020 by Shajeeb which was
>>>>> assigned to Jeebly (JB253795) and we received it in WH on 28th May,
>>>>> upon checking we received the item under the CRA and CRA is in Refunded
>>>>> status.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Umang Mehrotra
>>>>>
>>>>>
>>>>>
>>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>>> *Sent:* Thursday, June 18, 2020 4:55 PM
>>>>> *To:* Umang Mehrotra <[email-masked]>; Mohamed Magdy <
>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>; Asad <[email-masked]>;
>>>>> Ekta Jesswani <[email-masked]>
>>>>> *Subject:* Order #700236031 CRA_AR_RE12116
>>>>>
>>>>>
>>>>>
>>>>> Hi Umang / Magdy,
>>>>>
>>>>>
>>>>>
>>>>> Customer claims that the item is with them and why is the CRA refunded.
>>>>>
>>>>>
>>>>>
>>>>> Please advise if we have the item
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>