Subject: RE: SO # 600791760 - CRAMUMZ_DXB11604
From: <[email-masked]>
To: "'Umang Mehrotra'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Sagar Khawani'" <[email-masked]>
Date: Fri, 19 Jun 2020 09:44:26 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @'Umang Mehrotra' and  <mailto:[email-masked]> @'Denmark A', 

This order has 2 CRAs and they are both closed ? We can not refund unless the CRA is refunded

Please advise ASAP.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: [email-masked] <[email-masked]> 
Sent: Thursday, May 28, 2020 1:56 PM
To: 'Umang Mehrotra' <[email-masked]>; 'Eugene Mugisa' <[email-masked]>; 'Denmark A' <[email-masked]>
Cc: 'customer care' <[email-masked]>
Subject: RE: SO # 600791760 - CRAMUMZ_DXB11604

 

Hi  <mailto:[email-masked]> @Umang Mehrotra and  <mailto:[email-masked]> @Denmark A,

Please refund the CRA as we need to create a refund escalation.

If this is lost with Shipa , please advise.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Radwa Ali <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, May 13, 2020 4:19 PM
To: Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: SO # 600791760 - CRAMUMZ_DXB11604

Hi Umang and Eugene,

CRAMUMZ_DXB11604 is pending receipt.

This has been returned by Shipa on the 23rd of April and the CRA is still not refunded.

We need to create a replacement ASAP.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

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