Subject: RE: Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective
From: "Husain" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, <[email-masked]>
Date: Thu, 18 Jun 2020 20:48:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

No worries.

Attached CN for other unit as well.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

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Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

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From: Denmark A <[email-masked]> 
Sent: Thursday, June 18, 2020 4:25 PM
To: Husain <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>; [email-masked]
Subject: Re: Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective

Dear Husain, 

Please find the attached VRA  under the sales order of 600835493. 

Apologies for the confusion thank you. 

Regards, 

Den mark

 

On Thu, Jun 18, 2020 at 4:13 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Attached CN.

I believe there were 2 units, but you had send VRA for only 1 unit.

Please confirm.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, June 17, 2020 4:27 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Subject: Re: Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective

Hi Husain, 

 

Please find the attached VRA copy for your reference and issue us a credit note. 

Regards, 

Den mark

On Wed, Jun 17, 2020 at 1:10 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

As per our inspection team, 1 Item is working and 1 is defective.

Please confirm if this requires a CN to process.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, June 17, 2020 11:55 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >; [email-masked] <mailto:[email-masked]> 
Subject: Re: Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective

Dear Husain, 

Any Update on this thank you. 

Regards,

On Tue, Jun 2, 2020 at 4:34 PM Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Hi Husain, 

Noted with thanks. 

Den mark

On Tue, Jun 2, 2020 at 4:20 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

As requested earlier, please take a prior video of the Item before getting it collected from your side.

Also request customer to provide the complete details of what exactly is not working.

I will accept the item this time, but I would request you to please follow above so we can provide quick solutions for future issues.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, June 2, 2020 3:40 PM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective

Hi Husain, 

Item is already with us please accept and investigate further. 

Regards, 

Den mark

On Sun, May 31, 2020 at 2:50 PM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

We do not have a problem taking the item back.

Only thing is if we have clarity as in what exactly is causing the issue we can fix it much faster.

Can you request customer for a video?

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, May 31, 2020 10:27 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective

Hi Husain, 

As per customer the item is replaced with the new one but still the same issue that the item is not working properly please allow us to send it back to you and investigate further. 

Regards,

 

On Sun, May 31, 2020 at 10:23 AM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

As per below customer complaint, 600835493 but the item received has the same issue

But what is the Issue?

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, May 31, 2020 9:24 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Order #600808187 // Order #600835493 // PS-DP8026-G // D-Power - 1:10 R/C Black Beast // Quantity 2 // Defective

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Customer comments ; Received 2 QTY defective, 600835493 but the item received has the same issue

We appreciate your support in this matter, Thank you. 

Stay HOME Stay SAFE…

Regards,

Den mark