Subject: Item Issue - 600746024 // SKU: TC-ZT018-LGN1
From: RP Singh TrucareFzc <[email-masked]>
To: Denmark A <[email-masked]>
Cc: April De Torres <[email-masked]>, Returns.fc <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, Avinash TrucareFzc <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Thu, 18 Jun 2020 16:06:13 +0000
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We don't carry this brand 'Kolcraft' and this SKU anymore.

We sold all the balance stock to Mumzworld as this was exclusive to Mumzworld.

Please check if you have this available in your inventory, there is another color -  Contours Options Elite Tandem Stroller (Graphite) sold to you.

Please try to replace from your stock and return the damaged stock back to us.

Let me know if you need further assistance.

Thanks and Regards,

R.P.Singh
Sales Manager
[Description: Trucare-logo]
Trucare FZC
1J/12-1,Hamriyah free zone,
PO Box 42106,Sharjah (UAE)
Tel: +971 6 5263945   Fax: +971 6 5263946
Mob : 055-4745256
[email-masked]<mailto:[email-masked]>
www.trucare.co<http://www.trucare.co>

From: Denmark A [mailto:[email-masked]]
Sent: Thursday, June 18, 2020 2:59 PM
To: RP Singh TrucareFzc <[email-masked]>
Cc: April De Torres <[email-masked]>; Returns.fc <[email-masked]>; customer care <[email-masked]>; Mary Anne Agapito <[email-masked]>
Subject: Re: Item Issue - 600746024 // SKU: TC-ZT018-LGN1

Dear Rp,

Please find the attached VRA copy for your reference and issue us a credit note.

Regards,
Den mark

On Fri, Mar 20, 2020 at 9:01 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi RP,

We have a customer who complained that the Kolcraft - Contours Options Elite Tandem Stroller she received was rusty as shown below.

Here is the PO: POMUMZ_DXB157429

We appreciate your support about this matter.

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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