Subject: Re: Order #600803913 // AEW-24484310 // Safety 1st, U-Pressure Fit Auto - Close Door Gates White // Defective
From: "Alina D'Souza" <[email-masked]>
To: Umang Mehrotra <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michaela Manibo <[email-masked]>, Hyacinth Joyce <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 18 Jun 2020 18:08:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Umang,

Customer said she sent Order# 600834359 for 1 QTY Safety 1st, 14 cm
extension for Door Gates White along with the order# 600803913

Regards,
Alina

On Thu, Jun 18, 2020 at 5:56 PM Umang Mehrotra <[email-masked]> wrote:

> Hi Alina,
>
>
>
> The order number 600803913 is already been received. The other is still
> not received.
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Alina D'Souza [mailto:[email-masked]]
> *Sent:* Thursday, June 18, 2020 5:34 PM
> *To:* Hyacinth Joyce <[email-masked]>; Umang Mehrotra <
> [email-masked]>; Denmark A <[email-masked]>; Mohamed Magdy <
> [email-masked]>
> *Cc:* Returns.fc <[email-masked]>; Mohammad Abdul Naser <
> [email-masked]>; customer care <[email-masked]>; Kenneth
> Nwaso <[email-masked]>; Michaela Manibo <
> [email-masked]>
> *Subject:* Re: Order #600803913 // AEW-24484310 // Safety 1st, U-Pressure
> Fit Auto - Close Door Gates White // Defective
>
>
>
> Hi Denmark / Umang,
>
>
>
> Customer claims we collected the below please confirm asap
>
>
>
> Replacement has to be placed.CRA_AR_RE11989 and CRA_AR_RE12747
>
>
>
> Order# 600803913 for Safety 1st, U-Pressure Fit Auto - Close Door Gates
> White
>
> Order# 600834359 for 1 QTY Safety 1st, 14 cm extension for Door Gates White
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
> On Tue, Jun 16, 2020 at 6:43 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark ,
>
>
>
> Update CRA pls
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sat, Jun 13, 2020 at 10:48 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi team,
>
>
>
> The customer called again to follow up and is very upset for the delay.
>
>
>
> She needs a replacement urgently.
>
>
>
> Kindly update and advise ASAP.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Sat, 6 Jun 2020 at 11:01, Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Good morning.
>
> We need an urgent action and solution for this item.  Customer is very
> furious about the delay.
>
> Please advise ASAP
>
> Thanks!
>
>
>
>
>
> On Sat, May 30, 2020 at 3:16 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Customer comments :
>
>
>
> One of the auto close door gate that I bought is not closing
> automatically. We tried to fix them when we received the extensions couple
> of days before and it didn’t work. So one of the item needs to be replaced
> ASAP cause I have a baby at home.
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Regards,
>
> Den mark
>
>