Subject: RE: Assembly Request - Order No. 600878084
From: <[email-masked]>
To: "'Zishan'" <[email-masked]>, "'April De Torres'" <[email-masked]>, "'Returns.fc'" <[email-masked]>
Cc: "'Hyacinth Joyce'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Usman'" <[email-masked]>, "'Usman'" <[email-masked]>, "'Usman'" <[email-masked]>
Date: Thu, 18 Jun 2020 17:38:42 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Returns.fc,

Please reship the new bike ASAP.

Al qudra road - al nashama town squarer
Zahara preeze bldg - 3b2 - 202
Dubai,
United Arab Emirates
T: 971558824849

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Zishan <[email-masked]> 
Sent: Sunday, June 14, 2020 11:13 AM
To: Radwa Ali <[email-masked]>; April De Torres <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>; customer care <[email-masked]>; Usman <[email-masked]>; Usman <[email-masked]>; Usman <[email-masked]>
Subject: RE: Assembly Request - Order No. 600878084

Dear Team,

                Kindly note that we have replaced the bicycle with an assembled unit for Mr. Manohar as per the below request.

 

Regards,

Zishan Bashir

Key Accounts Manager

 

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E:  <mailto:[email-masked]> [email-masked] • PO Box 8783, Dubai, UAE 

  _____  

 <http://arwani.ae/> 

•  <https://goo.gl/maps/QigeWAdoJTA2> Abu Dhabi +971 2 5553 500

•  <https://goo.gl/maps/sK81Yamz4y52> Dubai +971 4 2828 223

•  <https://goo.gl/maps/sK81Yamz4y52> Sharjah +971 6 5301 207

•  <https://goo.gl/maps/mdD466qkir82> Muscat +968 2 4799 667

 

 <tel:800279264>  <https://www.facebook.com/ArwaniTrading/>  <https://www.linkedin.com/company/3093642/>  <https://www.instagram.com/arwanitrading/> 

 <mailto:[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature> [email-masked]

 <http://www.arwani.ae/> www.arwani.ae

 

 <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS> 

From: Zishan 
Sent: Wednesday, June 10, 2020 6:03 PM
To: Radwa Ali <[email-masked] <mailto:[email-masked]> >; April De Torres <[email-masked] <mailto:[email-masked]> >
Cc: Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Usman <[email-masked] <mailto:[email-masked]> >; Usman <[email-masked] <mailto:[email-masked]> >
Subject: RE: Assembly Request - Order No. 600878084

Dear Radwa,

                As mentioned in my previous email, kindly arrange to get the item back and we will assemble it for the customer.

 

Regards,

Zishan Bashir

Key Accounts Manager

 

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E:  <mailto:[email-masked]> [email-masked] • PO Box 8783, Dubai, UAE 

  _____  

 <http://arwani.ae/> 

•  <https://goo.gl/maps/QigeWAdoJTA2> Abu Dhabi +971 2 5553 500

•  <https://goo.gl/maps/sK81Yamz4y52> Dubai +971 4 2828 223

•  <https://goo.gl/maps/sK81Yamz4y52> Sharjah +971 6 5301 207

•  <https://goo.gl/maps/mdD466qkir82> Muscat +968 2 4799 667

 

 <tel:800279264>  <https://www.facebook.com/ArwaniTrading/>  <https://www.linkedin.com/company/3093642/>  <https://www.instagram.com/arwanitrading/> 

 <mailto:[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature> [email-masked]

 <http://www.arwani.ae/> www.arwani.ae

 

 <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS> 

From: Radwa Ali [mailto:[email-masked]] 
Sent: Wednesday, June 10, 2020 5:57 PM
To: April De Torres <[email-masked] <mailto:[email-masked]> >
Cc: Zishan <[email-masked] <mailto:[email-masked]> >; Hyacinth Joyce <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Usman <[email-masked] <mailto:[email-masked]> >
Subject: Re: Assembly Request - Order No. 600878084

Hi Aprille &  zishan,

Please advise if this will be assembled for him as he wishes to refund other wise.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Tue, Jun 9, 2020 at 5:15 PM April De Torres <[email-masked] <mailto:[email-masked]> > wrote:

Zishan,

This is the instruction under POMUMZ_DXB204310. That is the associated PO.

 

  <https://drive.google.com/a/mumzworld.com/uc?id=0B6h8CWuEBuEXdmk0LWVFOFFrdEFLVFF3Zlo0T3gxRHZfQ0tZ&export=download> 

 

On Tue, Jun 9, 2020 at 5:05 PM Zishan <[email-masked] <mailto:[email-masked]> > wrote:

Dear Joyce,

                Items are delivered to Mumzworld warehouse as per instructions received on purchase order. However, kindly arrange to send the item back and we will get it assembled for the customer.

 

Regards,

Zishan Bashir

Key Accounts Manager

 

M: +971 56 896 3188 • T: +971 4 2828 223 (EXT 155) • E:  <mailto:[email-masked]> [email-masked] • PO Box 8783, Dubai, UAE 

  _____  

 <http://arwani.ae/> 

•  <https://goo.gl/maps/QigeWAdoJTA2> Abu Dhabi +971 2 5553 500

•  <https://goo.gl/maps/sK81Yamz4y52> Dubai +971 4 2828 223

•  <https://goo.gl/maps/sK81Yamz4y52> Sharjah +971 6 5301 207

•  <https://goo.gl/maps/mdD466qkir82> Muscat +968 2 4799 667

 

 <tel:800279264>  <https://www.facebook.com/ArwaniTrading/>  <https://www.linkedin.com/company/3093642/>  <https://www.instagram.com/arwanitrading/> 

 <mailto:[email-masked]?subject=%7bYour%20Subject%7d%20:%20Clink%20Cliked%20from%20ATC%20Email%20Signature> [email-masked]

 <http://www.arwani.ae/> www.arwani.ae

 

 <https://drive.google.com/open?id=1ZDWeTATYqNN-OXDXgsxLm-7xuDyFUkfS> 

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, June 9, 2020 3:34 PM
To: Retail <[email-masked] <mailto:[email-masked]> >; April De Torres <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Assembly Request - Order No. 600878084

Hi team,

The customer with the above-mentioned order requested for assembly of the below item upon placing the order.

600878084

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=423344> ATC-Krank26

Kawasaki - Krank 26" Bike - Green

1

 

The customer received the delivery of the bike today unassembled.

Kindly check and advise.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE