Subject: Re: Missing item UAE - Order #600849167 - SKU: TNS-AF160
From: Sabid Ashraf Khan <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Muhammad Habib <[email-masked]>, Yaseen Shaqra <[email-masked]>, Lima Premlal <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Thu, 18 Jun 2020 16:47:49 +0400
List-Id: <ccteam.mumzworld.com>

Dear team,
After investigating with driver, he has delivered the complete order to the
address. (But he doesn't remember the Number of boxes)
He also had a WA conversation with the CX. For asking the address and all.
So if there would have been something missing, the CX would have texted
right then to driver.
& As far as driver is concerned, he said sometimes Both AWBs (1/2 & 2/2) is
sticked to one Box.
If we can ask the CX to send us the Actual pic of the box which he
received. Or we can check the CCTV footage of the packing of this order.

Regards
Sabid

(WA screen shot attached)

On Tue, 16 Jun, 2020, 1:58 PM Mostafa saad, <[email-masked]> wrote:

> @Sabid Ashraf Khan <[email-masked]>  Please investigate with ( Anal
> Kumar ) and share your feedback.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 16, 2020 at 1:50 PM Muhammad Habib <[email-masked]>
> wrote:
>
>> @Mostafa saad <[email-masked]> FYA
>>
>> On Tue, Jun 16, 2020 at 2:19 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Muhammad,
>>>
>>> Please note that the customer confirmed that she received 1 box only
>>>
>>> Kindly check and update us
>>>
>>> On Sun, Jun 14, 2020 at 4:00 PM Muhammad Habib <[email-masked]>
>>> wrote:
>>>
>>>> Dear Lima,
>>>>
>>>> Mentioned order consists of 2 packages. Kindly confirm with the
>>>> customer how many packages the customer received.
>>>>
>>>> On Sun, Jun 14, 2020 at 4:48 PM Lima Premlal <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Please note that subject order has been shipped and customer claims 1
>>>>> SKU is missing from same:
>>>>>
>>>>>
>>>>>
>>>>> Missing item: Ninja - Air Fryer Max 1700W Grey/Black
>>>>> SKU: TNS-AF160
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and confirm urgently.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Lima
>>>>>
>>>>> --
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>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/0a7c36222702eb7cd526a4bb6dd66361%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/0a7c36222702eb7cd526a4bb6dd66361%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>>
>> Thanks & regards,
>>
>>
>>
>>