Subject: RE: [EXTERNAL EMAIL]
From: Marla Joy Laurico <[email-masked]>
To: Akshay Mukund <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, "Support.SA" <[email-masked]>, Misha Rolland <[email-masked]>, Leena <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 16:27:41 +0400
List-Id: <ccteam.mumzworld.com>

Dear Akshay,

As per our telephone conversation, forwarding to you the mail that has been
forwarded to us.
The customer bought the Dyson product V10 with faulty battery.

Kindly advise how to move forward on this. Should we exchange it with the
new product and send us the credit note.

Moving forward let’s have a clear guideline or step by step procedure for
everyone (Mumzworld and Dyson Team) to be able to handle this scenario

in timely manner .

Regards,

Marla

*From:* Marla Joy Laurico <[email-masked]>
*Sent:* Thursday, June 18, 2020 4:01 PM
*To:* customer care <[email-masked]>
*Cc:* Ekta Jesswani <[email-masked]>; Support.SA <[email-masked]>;
Misha Rolland <[email-masked]>; Leena . <[email-masked]>
*Subject:* Re: [EXTERNAL EMAIL]
*Importance:* High

Dear Team,

Please do let me know whom to call to sort this issue which i have been
following up since 3 days ago.

regards,

Marla

On Jun 18, 2020, at 3:58 PM, Misha Rolland <[email-masked]> wrote:

Hi Marla,

Could I ask for your support on re-escalating this one?

Let me know if there’s another channel I should be routing these issues
through – as the customer is extremely unhappy now and has had no response
from the Mumzworld team yet. (latest email attached)

Appreciate your help – as always.

Kind Regards,

*Misha Rolland*

*Sr. Ecommerce Executive * - Middle East & Africa

Level 32, Reef Tower, Cluster O, JLT

PO Box 5003350, Dubai, UAE

M: +971 56 547 5380

E: [email-masked]

*From:* Marla Joy Laurico <[email-masked]>
*Sent:* 15 June 2020 12:11
*To:* Misha Rolland <[email-masked]>; Ekta Jesswani <
[email-masked]>
*Cc:* Support.SA <[email-masked]>
*Subject:* RE: [EXTERNAL EMAIL]

Dear Ekta,

Please do the needful.

Regards,

Marla

*From:* Misha Rolland <[email-masked]>
*Sent:* Sunday, June 14, 2020 5:16 PM
*To:* Marla Joy Laurico <[email-masked]>; [email-masked]
*Cc:* Support.SA <[email-masked]>
*Subject:* RE: [EXTERNAL EMAIL]

Hi Marla, Ekta,

Hope you’re well.

Bringing below case to your attention – can you please assist our Owner
Experience Manager (Mariam CC)?

Kind Regards,

*Misha Rolland*

*Sr. Ecommerce Executive * - Middle East & Africa

Level 32, Reef Tower, Cluster O, JLT

PO Box 5003350, Dubai, UAE

M: +971 56 547 5380

E: [email-masked]

*From:* Support.SA <[email-masked]>
*Sent:* 14 June 2020 17:14
*To:* Misha Rolland <[email-masked]>
*Subject:* FW: [EXTERNAL EMAIL]

Hi Misha,

Could you get me in touch with the CS manager of Mumzworld? The below
customer received a V10 with a faulty battery and she’s not able to get a
clear direction from MZ.

Regards,

Mariam Khafagy

Owner Experience Manager - MEA

Level 32 Reef Tower, Cluster O, JLT Dubai, PO Box 5003350, Dubai, UAE

M: +971 56 525 9272

E: [email-masked]

*From:* أمل المالكي <[email-masked]>
*Sent:* 13 June 2020 16:41
*To:* Support.SA <[email-masked]>
*Subject:* [EXTERNAL EMAIL]

السلام عليكم ورحمة الله وبركاته

وصلني منتج مكنسة دايسون v10 من موقع عالم الأمهات بتاريخ ٥ مايو لكن البطاريه
معطله

راسلت الموقع واتواصل معاهم لكن مافي تجاوب منهم مالعمل؟.

اتمنى الرد والتجاوب معي

تم الإرسال من هاتف Huawei الخاص بي

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