Subject: Re: [EXTERNAL EMAIL]
From: Marla Joy Laurico <[email-masked]>
To: customer care <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, "Support.SA" <[email-masked]>, Misha Rolland <[email-masked]>, "Leena ." <[email-masked]>
Date: Thu, 18 Jun 2020 16:01:14 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Please do let me know whom to call to sort this issue which i have been following up since 3 days ago. 

regards, 
Marla

> On Jun 18, 2020, at 3:58 PM, Misha Rolland <[email-masked]> wrote:
> 
> Hi Marla,
>  
> Could I ask for your support on re-escalating this one?
>  
> Let me know if there’s another channel I should be routing these issues through – as the customer is extremely unhappy now and has had no response from the Mumzworld team yet. (latest email attached)
>  
> Appreciate your help – as always.
>  
> Kind Regards,
>  
> Misha Rolland
> Sr. Ecommerce Executive  - Middle East & Africa
> Level 32, Reef Tower, Cluster O, JLT
> PO Box 5003350, Dubai, UAE
> M: +971 56 547 5380
> E: [email-masked] <mailto:[email-masked]>
>  
>  
> From: Marla Joy Laurico <[email-masked]> 
> Sent: 15 June 2020 12:11
> To: Misha Rolland <[email-masked]>; Ekta Jesswani <[email-masked]>
> Cc: Support.SA <[email-masked]>
> Subject: RE: [EXTERNAL EMAIL]
>  
> Dear Ekta,
>  
> Please do the needful.
>  
> Regards,
> Marla
>  
> From: Misha Rolland <[email-masked] <mailto:[email-masked]>> 
> Sent: Sunday, June 14, 2020 5:16 PM
> To: Marla Joy Laurico <[email-masked] <mailto:[email-masked]>>; [email-masked] <mailto:[email-masked]>
> Cc: Support.SA <[email-masked] <mailto:[email-masked]>>
> Subject: RE: [EXTERNAL EMAIL] 
>  
> Hi Marla, Ekta,
>  
> Hope you’re well.
>  
> Bringing below case to your attention – can you please assist our Owner Experience Manager (Mariam CC)?
>  
> Kind Regards,
>  
> Misha Rolland
> Sr. Ecommerce Executive  - Middle East & Africa
> Level 32, Reef Tower, Cluster O, JLT
> PO Box 5003350, Dubai, UAE
> M: +971 56 547 5380
> E: [email-masked] <mailto:[email-masked]>
>  
>  
> From: Support.SA <[email-masked] <mailto:[email-masked]>> 
> Sent: 14 June 2020 17:14
> To: Misha Rolland <[email-masked] <mailto:[email-masked]>>
> Subject: FW: [EXTERNAL EMAIL] 
>  
> Hi Misha,
>  
> Could you get me in touch with the CS manager of Mumzworld? The below customer received a V10 with a faulty battery and she’s not able to get a clear direction from MZ. 
>  
> Regards,
> Mariam Khafagy
> Owner Experience Manager - MEA
> Level 32 Reef Tower, Cluster O, JLT Dubai, PO Box 5003350, Dubai, UAE
> M: +971 56 525 9272
> E: [email-masked] <mailto:[email-masked]>
>  
>  
>  
> From: أمل المالكي <[email-masked] <mailto:[email-masked]>> 
> Sent: 13 June 2020 16:41
> To: Support.SA <[email-masked] <mailto:[email-masked]>>
> Subject: [EXTERNAL EMAIL] 
>  
> 
> السلام عليكم ورحمة الله وبركاته 
> وصلني منتج مكنسة دايسون v10 من موقع عالم الأمهات بتاريخ ٥ مايو لكن البطاريه معطله
> راسلت الموقع واتواصل معاهم لكن مافي تجاوب منهم مالعمل؟.
> اتمنى الرد والتجاوب معي
> 
> تم الإرسال من هاتف Huawei الخاص بي
> <Mail Attachment.eml>