Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Ronald Gaviola <[email-masked]>
To: Taqwa Ali <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, "ae.mumzworld" <[email-masked]>, Moataz Salah El Din <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 16:00:58 +0400
List-Id: <ccteam.mumzworld.com>

+Moataz Salah El Din <[email-masked]>

Please arrange a collection through Mydhl+ to expedite.

Regards,
Ronald

On Thu, Jun 18, 2020 at 3:56 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Please assist  as the CM ( ( 200274868 ) 1384880232  called to follow up,
> no swap done.
>
> Regards
> Taqwa
>
> On Wed, Jun 10, 2020 at 3:31 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> +ae.mumzworld <[email-masked]> Khalid
>>
>> Please we need to retrieve one package each awb 1384880232 and 1384880276.
>>
>> You need to swap the two shipments to solve this problem.
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Wed, Jun 10, 2020 at 3:26 PM Amir Julkarnain <[email-masked]>
>> wrote:
>>
>>> Hello Ronald,
>>>
>>> Thank you for your response. Please confirm that the retrieval is
>>> already arranged from your end.
>>>
>>> Best regards
>>>
>>> On Wed, 10 Jun 2020 at 12:52, Ronald Gaviola <[email-masked]>
>>> wrote:
>>>
>>>> Thanks Amir.
>>>>
>>>> So where is the wrong package sent to this customer 200274868? Is it
>>>> still with them? IF so, we can arrange retrieval with DHL and deliver both
>>>> packages to the correct consignee
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>> Ronald
>>>>
>>>>
>>>> On Wed, Jun 10, 2020 at 12:37 PM Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Ronald and Moataz,
>>>>>
>>>>> I checked on the other order - 200274868, There was a return request
>>>>> for a wrong item delivered under the  Incident #1093222. This is
>>>>> indeed a swap issue, please check and do the needful.
>>>>>
>>>>> Best regards
>>>>>
>>>>> On Wed, 10 Jun 2020 at 10:18, Ronald Gaviola <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Amir,
>>>>>>
>>>>>> We also need to call this customer 200274868 to check if they
>>>>>> received a different item, assuming there was a swap issue between the two
>>>>>> orders.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Ronald
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Ronald Gaviola <[email-masked]> ,
>>>>>>>
>>>>>>> Exactly, And she is asking for the correct order. Kindly check with
>>>>>>> DHL as this might be an error with the driver.
>>>>>>>
>>>>>>> @Moataz Salah El Din <[email-masked]> , Kindly arrange
>>>>>>> collection for the wrong item delivered.
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>> On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Amir,
>>>>>>>>
>>>>>>>> As per my understanding, the customer received another order and
>>>>>>>> not the box 2 of 2. The customer on 700231868 has received a package from
>>>>>>>> 200274868 .
>>>>>>>>
>>>>>>>> @Moataz Salah El Din <[email-masked]> - Could you please
>>>>>>>> call this customer  700231868 and collect the package 200274868
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Ronald
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Ronald,
>>>>>>>>>
>>>>>>>>> The subject order is correct. but the box 2 of 2 for the same
>>>>>>>>> order they received a totally different order.
>>>>>>>>>
>>>>>>>>> Best regards
>>>>>>>>>
>>>>>>>>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> +Pavankumar A <[email-masked]>
>>>>>>>>>>
>>>>>>>>>> Please review the QC history. The two awbs might have been
>>>>>>>>>> swapped between these two orders.
>>>>>>>>>>
>>>>>>>>>> @Amir Julkarnain <[email-masked]> - Please advise which of
>>>>>>>>>> the two packages is correct? Are you complaining about 200274868 or
>>>>>>>>>> 700231868
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Ronald
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hello Team,
>>>>>>>>>>>
>>>>>>>>>>> The above order was packed into 2 boxes. However, 1 box belongs
>>>>>>>>>>> to a different customer. Please see below:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check and do the needful.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Amir Hussain Julkarnain*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> *Amir Hussain Julkarnain*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>