Subject: Re: Urgent Collection - Order No. 600869284 / CRA_AR_RE12468
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, Road Rider <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, [email-masked], Naib Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Thu, 18 Jun 2020 15:50:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Do we have an update?

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 18 Jun 2020 at 11:42, Mostafa saad <[email-masked]> wrote:

> @Road Rider <[email-masked]>  What is the update for this
> collection?
>
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Thu, Jun 18, 2020 at 11:38 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Mostafa and Eugene,
>>
>> The customer called again to follow up and is furious about the delay.
>>
>> The customer informed that they were not contacted about the collection.
>>
>> Please prioritize and arrange collection Today. The customer already
>> raised a complaint on social media.
>>
>> Collection address and contact number are as below:
>>
>>
>> 0564660693 / 0567947784
>>
>> Kindly do the needful.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Tue, 16 Jun 2020 at 09:40, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @[email-masked] <[email-masked]>  Please collect this order
>>> today from the customer ASAP.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Tue, Jun 16, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> Do we have an update?
>>>>
>>>> The customer raised a complaint on social media. Kindly prioritize.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, 15 Jun 2020 at 17:01, Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Naib,
>>>>>
>>>>> Please update us urgently, the customer is following up daily
>>>>>
>>>>> On Sun, Jun 14, 2020 at 5:26 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Naib Khan <[email-masked]>  What is the update Here ??
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 14, 2020 at 5:20 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The customer called again and she is very upset about the delay.
>>>>>>>
>>>>>>> Kindly advise if collection has been arranged and to which courier?
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 11 Jun 2020 at 18:00, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> The customer called again to follow up.
>>>>>>>>
>>>>>>>> Please contact her on mobile no.  0567947784
>>>>>>>>
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, 10 Jun 2020 at 08:50, Mostafa saad <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Naib Khan <[email-masked]>  Please proceed with another
>>>>>>>>> driver.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 9, 2020 at 7:16 PM Naib Khan <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> +Clearway Express <[email-masked]>,
>>>>>>>>>>
>>>>>>>>>> Please collect ASAP assing from Jun 07 2020.
>>>>>>>>>>
>>>>>>>>>> Regards.
>>>>>>>>>> Naib
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, 9 Jun 2020 at 18:32, Hyacinth Joyce <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> The customer called to follow up about the collection, she
>>>>>>>>>>> informed that they will travel soon.
>>>>>>>>>>>
>>>>>>>>>>> Kindly assist and please be advised that her contact number is
>>>>>>>>>>> 0567947784
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> You received this message because you are subscribed to the
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>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sPihsk00AF01eiWg%2BBtSfiGrKa1ii1gwLJDsZR35q6hdQ%40mail.gmail.com
>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sPihsk00AF01eiWg%2BBtSfiGrKa1ii1gwLJDsZR35q6hdQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>> .
>>>>>>>>>>>
>>>>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>