Subject: Re: Order #600524367 // Incident #855454 // Sku :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 + Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty check
From: Denmark A <[email-masked]>
To: Theresa Gardoce <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, Umang Mehrotra <[email-masked]>, Kenneth Nwaso <[email-masked]>, Radwa Ali <[email-masked]>, "Returns.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, Yaseen Shaqra <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 18 Jun 2020 15:10:35 +0400
List-Id: <ccteam.mumzworld.com>

Dear Theresa,

Please find the attached VRA copy for your reference and issue us a credit
note.

Regards,

Den mark

On Sun, May 31, 2020 at 11:23 AM Ekta Jesswani <[email-masked]> wrote:

> Hi Samiya,
>
> Please go ahead with the refund request
>
> Regards,
> Ekta
>
> On Wed, 27 May 2020 at 17:32, Samiya Sheikh <[email-masked]> wrote:
>
>> Hi Umang and Kenneth
>>
>> Kindly update CRA.
>>
>> @Ekta Jesswani <[email-masked]> cst wants cc refund please approve
>>
>> Regards
>>
>> On Wed, May 27, 2020 at 2:40 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Umang and Kenneth
>>>
>>> Kindly update CRA.
>>>
>>> Regards
>>>
>>>
>>>
>>> On Wed, May 27, 2020 at 2:34 PM Umang Mehrotra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Samiya,
>>>>
>>>>
>>>>
>>>> Please go ahead and refund the customer.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Umang Mehrotra
>>>>
>>>>
>>>>
>>>> *From:* Samiya Sheikh [mailto:[email-masked]]
>>>> *Sent:* Wednesday, May 27, 2020 1:54 PM
>>>> *To:* Theresa Gardoce <[email-masked]>; Kenneth Nwaso <
>>>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>>>> Denmark A <[email-masked]>; Ekta Jesswani <[email-masked]>
>>>> *Cc:* Radwa Ali <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>>> customer care <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>; Yaseen Shaqra <[email-masked]>
>>>> *Subject:* Re: Order #600524367 // Incident #855454 // Sku
>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>> check
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> We need an urgent update here. the customer is very upset and is
>>>> requesting a refund.
>>>>
>>>>
>>>>
>>>> @Kenneth Nwaso <[email-masked]> @Denmark A
>>>> <[email-masked]> @Umang Mehrotra <[email-masked]> @Theresa
>>>> Gardoce <[email-masked]>  assist urgently.
>>>>
>>>>
>>>>
>>>> @Ekta Jesswani <[email-masked]> cst wants refund and will refuse
>>>> the item. please check and confirm
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Tue, May 26, 2020 at 2:26 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Theresa,
>>>>
>>>>
>>>>
>>>> Please note that our warehouse confirmed that they did not receive the
>>>> monitor yet
>>>>
>>>>
>>>>
>>>> Kindly check and update us urgently
>>>>
>>>>
>>>>
>>>> On Tue, May 26, 2020 at 11:57 AM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Umang and Denmark,
>>>>
>>>>
>>>>
>>>> Please update us urgently, the customer wants an update today
>>>>
>>>>
>>>>
>>>> On Sun, May 17, 2020 at 3:45 PM Umang Mehrotra <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Please check.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Umang Mehrotra
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali [mailto:[email-masked]]
>>>> *Sent:* Sunday, May 17, 2020 3:43 PM
>>>> *To:* Umang Mehrotra <[email-masked]>; Returns.fc <
>>>> [email-masked]>
>>>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>> Alina D'Souza <[email-masked]>; Denmark A <[email-masked]>;
>>>> Samiya Sheikh <[email-masked]>; Theresa Gardoce <
>>>> [email-masked]>
>>>> *Subject:* Re: Order #600524367 // Incident #855454 // Sku
>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>> check
>>>>
>>>>
>>>>
>>>> Hi Umang and returns,
>>>>
>>>> This needs reshipped ASAP. Please advise as the customer has been
>>>> calling daily.
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 17, 2020 at 3:36 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>> Hi Theresa,
>>>>
>>>> Is the item new or repaired ?
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 17, 2020 at 11:17 AM Theresa Gardoce <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Mary Anne,
>>>>
>>>>
>>>>
>>>> Please note that the items was already send to your warehouse.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Theresa Gardoce*
>>>>
>>>> Sales Coordinator
>>>>
>>>> *Al Qadi Pharmacy & Est.*
>>>>
>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>
>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>
>>>>
>>>>
>>>> This e-mail message is intended for the addressee(s) and contains
>>>> information, which may be confidential. If you are not the intended
>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>> it thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Saturday, May 16, 2020 6:08 PM
>>>> *To:* Theresa Gardoce
>>>> *Cc:* Returns.fc; Umang Mehrotra; customer care; Kenneth Nwaso; Alina
>>>> D'Souza; Denmark A; Samiya Sheikh
>>>> *Subject:* Re: Order #600524367 // Incident #855454 // Sku
>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>> check
>>>>
>>>>
>>>>
>>>> Hi Theresa,
>>>>
>>>>
>>>>
>>>> Any news on this case, please?
>>>>
>>>>
>>>>
>>>> Hope to hear from you soon. Thank  you
>>>>
>>>>
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 14, 2020 at 2:25 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Kindly update urgently.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Thu, May 14, 2020 at 1:51 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Theresa,
>>>>
>>>>
>>>>
>>>> May we have an update on this case, please?
>>>>
>>>>
>>>>
>>>> The customer is very upset.
>>>>
>>>>
>>>>
>>>> Please advise. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 10, 2020 at 5:51 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Theresa,
>>>>
>>>>
>>>>
>>>> Thank you for your time over the phone earlier.
>>>>
>>>>
>>>>
>>>> We have checked our record and on this order, the customer doesn't have
>>>> any other for the steriliser except only this one. This has been purchased
>>>> on 28 July 2019.
>>>>
>>>>
>>>>
>>>> The customer also confirmed that there is no issue with the steriliser,
>>>> their concern is the baby monitor and the speaker for the parent side.
>>>>
>>>>
>>>>
>>>> Furthermore, the customer confirmed their reception is good. The paret
>>>> speaker disconnects immediately and even it is fully charged still not
>>>> working.
>>>>
>>>>
>>>>
>>>> Kindly check further.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 10, 2020 at 5:08 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Theresa,
>>>>
>>>>
>>>>
>>>> Appreciate your support.
>>>>
>>>>
>>>>
>>>> I would just like to clarify the one you have given to our driver. Is
>>>> it a replacement or a repaired one?
>>>>
>>>>
>>>>
>>>> Thank you again.
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 10, 2020 at 10:20 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Theresa,
>>>>
>>>>
>>>>
>>>> Thank you for the update.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> On Sun, May 10, 2020 at 10:05 AM Theresa Gardoce <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> We just received the item last Thursday and today we will give it to
>>>> your driver.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Theresa Gardoce*
>>>>
>>>> Sales Coordinator
>>>>
>>>> *Al Qadi Pharmacy & Est.*
>>>>
>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>
>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>
>>>>
>>>>
>>>> This e-mail message is intended for the addressee(s) and contains
>>>> information, which may be confidential. If you are not the intended
>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>> it thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Sunday, May 10, 2020 9:37 AM
>>>> *To:* Theresa Gardoce
>>>> *Cc:* Returns.fc; Umang Mehrotra; customer care; Kenneth Nwaso; Alina
>>>> D'Souza; Mary Anne Agapito
>>>> *Subject:* Re: Order #600524367 // Incident #855454 // Sku
>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>> check
>>>>
>>>>
>>>>
>>>> HI Theresa,
>>>>
>>>>
>>>>
>>>> Good Day,
>>>>
>>>>
>>>>
>>>> Please update.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sun, May 10, 2020 at 9:27 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> May we have an update on this case, please?
>>>>
>>>>
>>>>
>>>> This is already an escalation call.
>>>>
>>>>
>>>>
>>>> Kindly update us within this day if you could.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, May 8, 2020 at 9:55 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> May we have an update on this case, please?
>>>>
>>>>
>>>>
>>>> Please help us resolve this issue, the customer is very upset for the
>>>> delay and constantly following up.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 7, 2020 at 1:50 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Please update,
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Sun, Apr 19, 2020 at 10:47 AM Theresa Gardoce <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>>
>>>>
>>>> Please send the items to us along with the receipt.
>>>>
>>>>
>>>>
>>>> Thanks,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Theresa Gardoce*
>>>>
>>>> Sales Coordinator
>>>>
>>>> *Al Qadi Pharmacy & Est.*
>>>>
>>>> M. +971 50180 1617  T. +971 4 2672246
>>>>
>>>> P. 33936 Dubai, UAE W. alqadi1957.com
>>>>
>>>>
>>>>
>>>> This e-mail message is intended for the addressee(s) and contains
>>>> information, which may be confidential. If you are not the intended
>>>> recipient please do not read, save, forward, disclose, or copy the contents
>>>> of this e-mail. If this e-mail has been sent to you in error, please delete
>>>> it thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked]]
>>>> *Sent:* Sunday, April 19, 2020 10:25 AM
>>>> *To:* Theresa Gardoce
>>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Umang Mehrotra
>>>> *Subject:* Order #600524367 // Incident #855454 // Sku
>>>> :BNDL-AV166+PA186+PA200 // Name :Philips Avent Electric Steriliser 3-In-1 +
>>>> Mealtime Set 6M+ with Free DECT Baby Monitor (SCD560) // Defective Warranty
>>>> check
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> The problem is with the baby monitor: 1. The monitor is out of range
>>>> even within small distance. 2. The speaker is not working unless if the
>>>> charger is intact.
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>> --
>>>> You received this message because you are subscribed to the Google
>>>> Groups "Returns.fc" group.
>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAJ_iQ-8m7Mcce%3DRva%3DD3_acE52SEZkwK9V%2B49E8PcKqqd5Wypw%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAJ_iQ-8m7Mcce%3DRva%3DD3_acE52SEZkwK9V%2B49E8PcKqqd5Wypw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>
> --
> *Regards, *
>
>
>