Subject: Re: Item Issue - 600746024 // SKU: TC-ZT018-LGN1
From: Denmark A <[email-masked]>
To: RP Singh TrucareFzc <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Alina D'Souza" <[email-masked]>, April De Torres <[email-masked]>, customer care <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Hussein Khafagy <[email-masked]>, Ashley Fernandes <[email-masked]>, Mary Ann Balancio <[email-masked]>
Date: Thu, 18 Jun 2020 14:59:56 +0400
List-Id: <ccteam.mumzworld.com>

Dear Vendor,

Please find the attached VRA copy for your reference and issue us a
credit note.

Regards,

On Wed, May 6, 2020 at 11:02 AM Mary Ann Balancio <[email-masked]>
wrote:

> Hi Ekta,
>
> The SO is under pending reservation, please check thanks
>
>
>
>
> On Wed, May 6, 2020 at 10:24 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please note that we have created a new order  600846159
>>
>> @Mary Ann Balancio <[email-masked]> Please create the PO
>>
>> @Denmark A <[email-masked]> Please assist with the credit note
>>
>> On Tue, May 5, 2020 at 3:38 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> Hello Yaseen,
>>>
>>> Please check with Ekta, you need to probably place a replacement order
>>> for the customer.
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Tue, May 5, 2020 at 3:13 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ashley,
>>>>
>>>> Please share with us the PO, as the customer is very upset because of
>>>> the delay
>>>>
>>>> On Tue, Apr 7, 2020 at 4:01 PM Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Ashley Fernandes <[email-masked]> Please check and update us
>>>>>
>>>>> On Tue, Apr 7, 2020 at 11:15 AM RP Singh TrucareFzc <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Yaseen,
>>>>>>
>>>>>>
>>>>>>
>>>>>> I spoke to logistics.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please send me PO for replacement item, we will deliver it tomorrow.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *R.P.Singh*
>>>>>>
>>>>>> *Sales Manager*
>>>>>>
>>>>>>
>>>>>> *Trucare FZC*
>>>>>>
>>>>>> *1J/12-1,Hamriyah free zone,*
>>>>>>
>>>>>> *PO Box 42106,Sharjah (UAE)*
>>>>>>
>>>>>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>>>>>
>>>>>> *Mob : 055-4745256 *
>>>>>>
>>>>>> [email-masked]* <[email-masked]>
>>>>>>
>>>>>> *www.trucare.co* <http://www.trucare.co>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Yaseen Shaqra [mailto:[email-masked]]
>>>>>> *Sent:* Tuesday, April 7, 2020 10:13 AM
>>>>>> *To:* RP Singh TrucareFzc <[email-masked]>
>>>>>> *Cc:* Alina D'Souza <[email-masked]>; Mary Anne Agapito <
>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>> April De Torres <[email-masked]>; customer care <
>>>>>> [email-masked]>; Amir Julkarnain <[email-masked]>;
>>>>>> Denmark A <[email-masked]>
>>>>>> *Subject:* Re: Item Issue - 600746024 // SKU: TC-ZT018-LGN1
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update us urgently, the customer followed up again on the
>>>>>> order
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Apr 6, 2020 at 6:16 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi RP,
>>>>>>
>>>>>>
>>>>>>
>>>>>> May we have an update on this, please?
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer needs the item immediately.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hope to hear from you soon. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Apr 2, 2020 at 12:36 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Alina,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Item replacement  still not yet received .
>>>>>>
>>>>>>
>>>>>>
>>>>>> @RP Singh TrucareFzc <[email-masked]> please update, thank
>>>>>> you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Den mark
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Apr 1, 2020 at 3:04 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi RP/ Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please confirm if replacement received and shipped to the customer
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Mar 21, 2020 at 12:25 AM RP Singh TrucareFzc <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Mary Anne,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Sincere apologies about this issue, I will replace the item
>>>>>> immediately.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Could you send the back to us for replacement.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *R.P.Singh*
>>>>>>
>>>>>> *Sales Manager*
>>>>>>
>>>>>>
>>>>>> *Trucare FZC*
>>>>>>
>>>>>> *1J/12-1,Hamriyah free zone,*
>>>>>>
>>>>>> *PO Box 42106,Sharjah (UAE)*
>>>>>>
>>>>>> *Tel: +971 6 5263945   Fax: +971 6 5263946*
>>>>>>
>>>>>> *Mob : 055-4745256 *
>>>>>>
>>>>>> [email-masked]* <[email-masked]>
>>>>>>
>>>>>> *www.trucare.co* <http://www.trucare.co>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>> *Sent:* Friday, March 20, 2020 9:01 PM
>>>>>> *To:* RP Singh TrucareFzc <[email-masked]>
>>>>>> *Cc:* April De Torres <[email-masked]>; Returns.fc <
>>>>>> [email-masked]>; Denmark A <[email-masked]>;
>>>>>> customer care <[email-masked]>
>>>>>> *Subject:* Item Issue - 600746024 // SKU: TC-ZT018-LGN1
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi RP,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We have a customer who complained that the Kolcraft - Contours
>>>>>> Options Elite Tandem Stroller she received was rusty as shown below.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Here is the PO: POMUMZ_DXB157429
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> We appreciate your support about this matter.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Shaqra*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>