Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Amani Bani Odeh <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, "Asad ." <[email-masked]>
Date: Thu, 18 Jun 2020 12:29:36 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary,

What update you need ?
I already created CRA and replied ?

On Thu, Jun 18, 2020 at 11:57 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain and Zubair,
>
> Thank you for the update.
>
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 18, 2020 at 8:54 AM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> CRAKTM6832
>>
>>
>> On Wed, Jun 17, 2020 at 8:02 PM Zubair Wahid <[email-masked]>
>> wrote:
>>
>>> Hi Hussain
>>> This item is located.
>>>
>>> On Wed, Jun 17, 2020 at 5:06 PM Hussain Firoz Miyagamwala <
>>> [email-masked]> wrote:
>>>
>>>> Dear Zubair,
>>>>
>>>> This is the missing item case.
>>>>
>>>> Can you please assign one guy to look into this item ?
>>>>
>>>> The remaining item should be in warehouse
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 6:03 PM Zubair Wahid <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you assist
>>>>> here in creating the CRA
>>>>>
>>>>> On Wed, Jun 17, 2020 at 3:45 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Any update on this, please?
>>>>>>
>>>>>> The item is out of stock, please create the CRA to raise a refund.
>>>>>>
>>>>>> This is long overdue, please help us resolve the issue.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 14, 2020 at 2:34 PM Asad . <[email-masked]> wrote:
>>>>>>
>>>>>>> Team please update on this case.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards,
>>>>>>>
>>>>>>> *Asad Pirzada*
>>>>>>> Chief Operations Officer
>>>>>>>
>>>>>>> *M * +971 504 09 5386
>>>>>>> *E* [email-masked]
>>>>>>>
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
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>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From: *Amani Bani Odeh <[email-masked]>
>>>>>>> *Date: *Sunday, 14 June 2020 at 11:56 AM
>>>>>>> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>> *Cc: *Mary Anne Agapito <[email-masked]>, "Azharuddin
>>>>>>> Kalamuddin (R3PL)" <[email-masked]>, customer
>>>>>>> care <[email-masked]>, Asad <[email-masked]>, Michaela
>>>>>>> Manibo <[email-masked]>
>>>>>>> *Subject: *Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dears,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please update today if this can't be found to proceed with a new
>>>>>>> order.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> Amani
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Dears,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise on that asap and confirm if you can find and ship the
>>>>>>> missing item and ship it
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thanks,
>>>>>>>
>>>>>>> Amani
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>> Please assist on this missing item ASAP.  THis order has been for
>>>>>>> two month now. Please advise as the customer is so mad about it now.  The
>>>>>>> item is out of stock so we cannot place a new order.
>>>>>>>
>>>>>>> Customer refused  the store credit  as a refund for this.
>>>>>>>
>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>
>>>>>>> please help on this case.
>>>>>>>
>>>>>>> Thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> May we have an update on this case, please?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer ordered the item below, it should be in a box with 12
>>>>>>> packs but customer only got 1 pack.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> 200266212_1
>>>>>>>
>>>>>>> AEWP-PACK-2-ROSE
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339>
>>>>>>>
>>>>>>> Pure Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This is what the customer got instead
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check and do the needful
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>