Subject: Re: Urgent Collection - Order No. 600859700 / CRA_AR_RE12560
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, Taiba <[email-masked]>
Cc: lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 12:22:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

I have just spoken with the customer and informed her to keep her line open
about collection.

Contact Number:
971502275257

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 18 Jun 2020 at 12:03, Mostafa saad <[email-masked]> wrote:

> @Hyacinth Joyce <[email-masked]>  Please check here and confirm
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Thu, Jun 18, 2020 at 10:42 AM Taiba <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> The order was cancelled due to no response from the customer.
>> Kindly let us know if she is available to reattempt pickup.
>>
>>
>>
>> *Taiba Asghar*
>> Key Account Executive
>>
>>  <http://www.jeebly.com/>
>>
>>
>>
>> *JEEBLY LLC*
>>
>> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>>
>> Dubai | United Arab Emirates
>>
>> t: +971 800 533259
>>
>> m: +971 52 314 8509
>>
>> e: [email-masked] <[email-masked]>
>>
>>
>>
>> *www.jeebly.com <http://www.jeebly.com/>*
>>
>>  <https://www.facebook.com/jeeblynow/>   [image:
>> LinkedIn icon] <https://www.linkedin.com/company/jeeblynow>   [image:
>> Twitter icon] <https://twitter.com/jeeblynow1?lang=en>   [image: Youtube
>> icon] <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   [image:
>> Instagram icon] <https://www.instagram.com/jeeblynow/?hl=en>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ------------------------------
>> *From:* Mostafa saad <[email-masked]>
>> *Sent:* Thursday, June 18, 2020 10:19 AM
>> *To:* Hyacinth Joyce <[email-masked]>
>> *Cc:* Taiba <[email-masked]>; lastmile <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Returns.fc <
>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>> customer care <[email-masked]>
>> *Subject:* Re: Urgent Collection - Order No. 600859700 / CRA_AR_RE12560
>>
>> @Taiba Jeebly <[email-masked]>  I need your feedback here, please
>>
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 18, 2020 at 10:15 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi Mostafa,
>>
>> The customer just called to follow up.
>>
>> She informed that when she received a call about the collection the
>> driver informed her that due to her location which is in Fujairah
>> collection will be arranged with a different driver.
>>
>> Thank you.
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado *
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 18 Jun 2020 at 10:01, Mostafa saad <[email-masked]>
>> wrote:
>>
>> @Taiba Jeebly <[email-masked]> Please check here AWB (  JB277445  )
>>
>>
>> @Hyacinth Joyce <[email-masked]>  This order was canceled by (
>> Jeebly ) because the customer is not responding, so please call the
>> customer again and confirm with them.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 18, 2020 at 9:51 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>> Hi team,
>>
>> The customer called to follow up and was very upset. The customer was
>> contacted a couple of times about collection, she waited and until today
>> the item is not yet collected.
>>
>> Kindly assist.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado *
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>