Subject: Re: Urgent Collection - Order No. 600869284 / CRA_AR_RE12468
From: Mostafa saad <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Road Rider <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, [email-masked], Naib Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Thu, 18 Jun 2020 11:42:24 +0400
List-Id: <ccteam.mumzworld.com>

@Road Rider <[email-masked]>  What is the update for this
collection?

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 18, 2020 at 11:38 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Mostafa and Eugene,
>
> The customer called again to follow up and is furious about the delay.
>
> The customer informed that they were not contacted about the collection.
>
> Please prioritize and arrange collection Today. The customer already
> raised a complaint on social media.
>
> Collection address and contact number are as below:
>
>
> 0564660693 / 0567947784
>
> Kindly do the needful.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Tue, 16 Jun 2020 at 09:40, Mostafa saad <[email-masked]>
> wrote:
>
>> @[email-masked] <[email-masked]>  Please collect this order
>> today from the customer ASAP.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 16, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> Do we have an update?
>>>
>>> The customer raised a complaint on social media. Kindly prioritize.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 15 Jun 2020 at 17:01, Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Naib,
>>>>
>>>> Please update us urgently, the customer is following up daily
>>>>
>>>> On Sun, Jun 14, 2020 at 5:26 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Naib Khan <[email-masked]>  What is the update Here ??
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Sun, Jun 14, 2020 at 5:20 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> The customer called again and she is very upset about the delay.
>>>>>>
>>>>>> Kindly advise if collection has been arranged and to which courier?
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Thu, 11 Jun 2020 at 18:00, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The customer called again to follow up.
>>>>>>>
>>>>>>> Please contact her on mobile no.  0567947784
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 10 Jun 2020 at 08:50, Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> @Naib Khan <[email-masked]>  Please proceed with another
>>>>>>>> driver.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 9, 2020 at 7:16 PM Naib Khan <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> +Clearway Express <[email-masked]>,
>>>>>>>>>
>>>>>>>>> Please collect ASAP assing from Jun 07 2020.
>>>>>>>>>
>>>>>>>>> Regards.
>>>>>>>>> Naib
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, 9 Jun 2020 at 18:32, Hyacinth Joyce <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi team,
>>>>>>>>>>
>>>>>>>>>> The customer called to follow up about the collection, she
>>>>>>>>>> informed that they will travel soon.
>>>>>>>>>>
>>>>>>>>>> Kindly assist and please be advised that her contact number is
>>>>>>>>>> 0567947784
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>> --
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>>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>>> send an email to [email-masked].
>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sPihsk00AF01eiWg%2BBtSfiGrKa1ii1gwLJDsZR35q6hdQ%40mail.gmail.com
>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sPihsk00AF01eiWg%2BBtSfiGrKa1ii1gwLJDsZR35q6hdQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>