Subject: Re: Urgent - refund exception - SO# 600822782
From: Sujan Raj <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 11:32:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

We call the customer for this collection and refund but the customer is not
available now, she requested for Sunday.

We will arrange it Sunday.

Warm Regards,
Sujan Raj,
Mobile : +971506855826
Email : [email-masked]

On Thu, Jun 18, 2020 at 11:28 AM Mostafa saad <[email-masked]>
wrote:

> @Sujan Raj <[email-masked]>  Please share the scenario that
> happened with the customer today.
>
>
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Thu, Jun 18, 2020 at 9:36 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Sagar,
>>
>> Please proceed as per the confirmation below INC#  1131082 .
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Wed, Jun 17, 2020 at 4:47 PM Sagar Khawani <[email-masked]>
>> wrote:
>>
>>> Zendesk
>>>
>>>
>>>
>>> *From:* Radwa Ali <[email-masked]>
>>> *Sent:* Wednesday, June 17, 2020 4:42 PM
>>> *To:* Mostafa saad <[email-masked]>; Shady Elgendy <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>; Sagar Khawani <
>>> [email-masked]>
>>> *Subject:* Urgent - refund exception - SO# 600822782
>>>
>>>
>>>
>>> Hi Mostafa and shady,
>>>
>>> Please approve the refund for this item as agreed as we need to refund
>>> the customer ASAP and we will arrange collection once refunded.
>>>
>>>
>>>
>>> SO# 600822782
>>>
>>> SKU: TW-57190
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=170291>
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>