Subject: Re: Unable to complete order
From: "'Jayson Reyes (Mumzworld Catalogue)' via customer care" <[email-masked]>
Cc: Amr Abed <[email-masked]>, customer care <[email-masked]>, Lina Espinoza <[email-masked]>, Dhanasekar Pandi <[email-masked]>
Date: Thu, 18 Jun 2020 07:00:51 +0000
List-Id: <ccteam.mumzworld.com>

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Jayson Reyes, Jun 18, 2020, 11:00 AM GMT+4

Hi Kristine,

Kindly check upload sheet.

Regards,

Jayson Reyes

m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e: [email-masked] │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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demo, Jun 17, 2020, 8:45 AM GMT+4

+ Looping Data team

One item in her cart is marked as 96KG, and it is just a bike helmet EM-SP-9009

@Catalogue Data please check and update the item weight.

Thanks

On Tue, 16 Jun 2020 at 16:26, Sara Ahmed <[email-masked]> wrote:

Looping Dhana to assist

On Tue, 16 Jun 2020 at 15:29, Angeli Fontillas <[email-masked]> wrote:

Hello team,

Customer is having an issue in completing an order online , getting a message that shipping is more than 100kg.

Checked items from his cart and tried placing the order in MG but the shipping fee is not showing up.

Customer email- [email-masked]

Kindly help to check on what we can do to help customer complete the order.

Thank you 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--

Sara Ahmed

Head of Technology

e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--

Sara Ahmed

Head of Technology

e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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