Subject: Re: Missing items - 600817410// SKU:L-TCTL-5025404004442// STE-8066_Orange
From: Mostafa saad <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Mohammad Abdul Naser <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>, "inventory.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Karthik Sankar <[email-masked]>, Mohammed Ali Naji Almahdi <mumzworld.mohammed.
Date: Thu, 18 Jun 2020 10:01:15 +0400
List-Id: <ccteam.mumzworld.com>

Yes, we have received it.
Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 18, 2020 at 9:51 AM Syed Yakoob <[email-masked]> wrote:

> Hello Mostafa,
>
> Please confirm if other sequences were also sent as that was also missing
> and I have prepared a reship of it.
>
> 600817410_2
> Broom (STE-8066_Orange)
>
> Best Regards,
>
> ᐧ
>
> On Thu, 18 Jun 2020 at 09:32, Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Syed
>>
>> received and we will proceed it
>>
>> @Sujan Raj <[email-masked]> Please make sure to deliver this
>> ASAP.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 18, 2020 at 9:29 AM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Mohammad Naser,
>>>
>>> Thanks for the help. @Mostafa saad <[email-masked]> reship
>>> prepared and sent. Please confirm receipt of this and send this out for
>>> delivery on priority.
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Thu, 18 Jun 2020 at 09:15, Mohammad Abdul Naser <
>>> [email-masked]> wrote:
>>>
>>>> Dear Team
>>>>
>>>> The above mentioned missing items found and handed over to outbound
>>>>
>>>> On Wed, Jun 17, 2020 at 4:55 PM Mohit Caleb <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Mamdouh Younes <[email-masked]>
>>>>>
>>>>> Kindly assist here urgently
>>>>> ᐧ
>>>>>
>>>>> On Wed, Jun 17, 2020 at 4:49 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Any update on this case, please?
>>>>>>
>>>>>> We need an urgent update.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 3, 2020 at 4:35 PM Syed Yakoob <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +inventory.fc <[email-masked]> +Inbound.fc
>>>>>>> <[email-masked]> can you please check in this matter
>>>>>>> For order 600817410_3 item # 757973 supposed to be a pack of 12 but
>>>>>>> customer received only 1 piece of it. Available inventory also not complete.
>>>>>>> For order  600817410_2 item # 910046 checked the missing part but
>>>>>>> from the picked location I couldn't find. @Mamdouh Younes
>>>>>>> <[email-masked]> can you please help with this.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Wed, 3 Jun 2020 at 09:11, Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please respond, the customer is very upset that this issue is
>>>>>>>> taking so long.
>>>>>>>>
>>>>>>>> Need your support on this. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jun 2, 2020 at 6:13 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Any update on this?
>>>>>>>>>
>>>>>>>>> Please advise. Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jun 2, 2020 at 9:23 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> May we have an update on this case, please?
>>>>>>>>>>
>>>>>>>>>> The customer is asking for a refund now and doesn't want to hang
>>>>>>>>>> up unless resolved.
>>>>>>>>>>
>>>>>>>>>> Please respond. Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, May 21, 2020 at 11:26 AM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> The customer ordered the following items but didn't receive it
>>>>>>>>>>> completely.
>>>>>>>>>>>
>>>>>>>>>>> For the item below -  the customer only received 1 pack when it
>>>>>>>>>>> should be a pack of 12
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600817410_3 TCTL-5025404004442
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=757973> Kandoo
>>>>>>>>>>> - Aqua Flushable Wipes - 50 Wipes, Pack Of 12 1
>>>>>>>>>>>
>>>>>>>>>>> and for this one, the broom is missing
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 600817410_2 STE-8066_Orange
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=910046> Kress
>>>>>>>>>>> Kleen - Foldable Dust Pan & Broom Set
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check and do the needful. Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>
>>>>> --
>>>>>
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>>>>> .
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>>