Subject: RE: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4 1Z289F8W6755965191
From: "chantelle.cardozo via customer care" <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Thu, 18 Jun 2020 05:54:07 +0000
List-Id: <ccteam.mumzworld.com>

Dear Ronald,
Thank you for your mail.

The below is noted  and will  UPS SA to action.

   Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Thursday, June 18, 2020 9:42 AM
To: Mary Anne Agapito <[email-masked]>; Cardozo Chantelle (EUR6CTC) <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>; Mohit Caleb <[email-masked]>; Outbound.fc <[email-masked]>; Alaa Musa <[email-masked]>; Amir Julkarnain <[email-masked]>; Customer Care Team <[email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>; Johannes Jade Pabeca <[email-masked]>; lastmile <[email-masked]>; Pavankumar A <[email-masked]>
Subject: Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4 1Z289F8W6755965191

[email-masked]<mailto:[email-masked]>

Please RTS urgently 1Z289F8W6755965191

Regards,
Ronald

On Fri, Jun 12, 2020 at 12:08 PM Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ronald,

The customer called in doesn't want the items anymore wants her money back instead.

@Hussain Firoz Miyagamwala<mailto:[email-masked]>  - pls create the CRA, to initiate the refund.

Please advise when done.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.mumzworld.com_&d=DwMFaQ&c=3IlhnxorPWbyVbfJC_b1tA&r=PbKln3G2mKQOMEffnjX593spePYZln-5h8zkFeCHsPQ&m=we4ypjpRie9janx-Ch3fmBb1hTH0MGqg0jq6bYKEcr8&s=9htbrlDHITm3c-K7g22wiDfFQCGH6Pje1EKGEOWN_lw&e=>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, Jun 10, 2020 at 1:25 PM Ronald Gaviola <[email-masked]<mailto:[email-masked]>> wrote:
Chantelle,

Yes. Please return all the packages.

@Amir Julkarnain<mailto:[email-masked]>  Can you place a new order for this customer?

Regards,
Ronald

On Wed, Jun 10, 2020 at 12:03 PM <[email-masked]<mailto:[email-masked]>> wrote:

Thank you Ronald, in that case we will return all 4 shipment to your ware house.

Is that ok with you

  Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, June 10, 2020 11:19 AM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>; Alaa Musa <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4 1Z289F8W6755965191

Chantelle,

We can't deliver damaged shipments to the customer.

 +Amir Julkarnain<mailto:[email-masked]> +Ekta Jesswani<mailto:[email-masked]> Please advise if you can place a new order, we shall return this package to Tamer and please inform the customer for the same.

Regards,
Ronald

On Wed, Jun 10, 2020 at 11:09 AM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald,

Kind reminder

We will  RTS the damaged box and can we deliver the other 3 boxes .

  Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

Existing UPS rates will be revised effective 01 January 2020. For more information on the annual General Rate Increase (GRI) applicable to your account, please contact your Account Manager or call UPS Customer Service at 600 544 743.   The 2020 UPS Service and Tariff will be available in ups.com/ae<https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from 29th December 2019.

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Tuesday, June 9, 2020 11:06 AM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>
Cc: Mohit Caleb <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>; Alaa Musa <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4 1Z289F8W6755965191

Chantelle,

Please do not forget to send a return pre-alert to Tamer, We already agreed about this before. Please add +Hussain Firoz Miyagamwala<mailto:[email-masked]> in copy in all your return pre-alert mail.

Regards,
Ronald

On Tue, Jun 9, 2020 at 10:41 AM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald
Thank you for your mail.

The below is noted  and will be actioned.

   Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, June 9, 2020 9:49 AM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]<mailto:[email-masked]>>; Mohit Caleb <[email-masked]<mailto:[email-masked]>>; Outbound.fc <[email-masked]<mailto:[email-masked]>>
Cc: Alaa Musa <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Customer Care Team <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>; Johannes Jade Pabeca <[email-masked]<mailto:[email-masked]>>; lastmile <[email-masked]<mailto:[email-masked]>>; Pavankumar A <[email-masked]<mailto:[email-masked]>>; Zaldivar Richelle (VLR5DPB) <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4 1Z289F8W6755965191

CAUTION! This email originated outside of the organization. Please do not open attachments or click links from an unknown or suspicious origin.

________________________________
+Mohit Caleb<mailto:[email-masked]> +Outbound.fc<mailto:[email-masked]>

Please check and investigate, there was internal damage.

@[email-masked]<mailto:[email-masked]> - Please return to Tamer.

@Amir Julkarnain<mailto:[email-masked]> - Can we place a new order for the customer?

Regards,
Ronald

On Tue, Jun 9, 2020 at 9:39 AM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald,

Please find below pictures,

As per the physical check, it shows the shipment is damaged from inside and the liquid spilled out , which is why the box is wet.

Kindly advise if you want us to repack and deliver or should we return it back to 3PL

Will wait for your response, thanks in advance

 Chantelle