Subject: Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4 1Z289F8W6755965191
From: Ronald Gaviola <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, [email-masked]
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>
Date: Thu, 18 Jun 2020 09:41:47 +0400
List-Id: <ccteam.mumzworld.com>

[email-masked] <[email-masked]>

Please RTS urgently 1Z289F8W6755965191

Regards,
Ronald

On Fri, Jun 12, 2020 at 12:08 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Ronald,
>
> The customer called in doesn't want the items anymore wants her money back
> instead.
>
> @Hussain Firoz Miyagamwala <[email-masked]>  - pls create the CRA,
> to initiate the refund.
>
> Please advise when done.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Wed, Jun 10, 2020 at 1:25 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Chantelle,
>>
>> Yes. Please return all the packages.
>>
>> @Amir Julkarnain <[email-masked]>  Can you place a new order for
>> this customer?
>>
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Wed, Jun 10, 2020 at 12:03 PM <[email-masked]>
>> wrote:
>>
>>>
>>>
>>>
>>>
>>> Thank you Ronald, in that case we will return all 4 shipment to your
>>> ware house.
>>>
>>>
>>>
>>> Is that ok with you
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Wednesday, June 10, 2020 11:19 AM
>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>;
>>> [email-masked]; Mohit Caleb <[email-masked]>;
>>> Outbound.fc <[email-masked]>; Alaa Musa <[email-masked]>;
>>> Amir Julkarnain <[email-masked]>; Customer Care Team <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Johannes Jade Pabeca <
>>> [email-masked]>; lastmile <[email-masked]>; Pavankumar
>>> A <[email-masked]>; Zaldivar Richelle (VLR5DPB) <
>>> [email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4
>>> 1Z289F8W6755965191
>>>
>>>
>>>
>>> Chantelle,
>>>
>>>
>>>
>>> We can't deliver damaged shipments to the customer.
>>>
>>>
>>>
>>>  +Amir Julkarnain <[email-masked]> +Ekta Jesswani
>>> <[email-masked]> Please advise if you can place a new order, we
>>> shall return this package to Tamer and please inform the customer for the
>>> same.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 10, 2020 at 11:09 AM <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Kind reminder
>>>
>>>
>>>
>>> We will  RTS the damaged box and can we deliver the other 3 boxes .
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]
>>> <[email-masked]>]
>>> *Sent:* Tuesday, June 9, 2020 11:06 AM
>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>> Hussain Firoz Miyagamwala <[email-masked]>
>>> *Cc:* Mohit Caleb <[email-masked]>; Outbound.fc <
>>> [email-masked]>; Alaa Musa <[email-masked]>; Amir
>>> Julkarnain <[email-masked]>; Customer Care Team <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Johannes Jade Pabeca <
>>> [email-masked]>; lastmile <[email-masked]>; Pavankumar
>>> A <[email-masked]>; Zaldivar Richelle (VLR5DPB) <
>>> [email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4
>>> 1Z289F8W6755965191
>>>
>>>
>>>
>>> Chantelle,
>>>
>>>
>>>
>>> Please do not forget to send a return pre-alert to Tamer, We already
>>> agreed about this before. Please add +Hussain Firoz Miyagamwala
>>> <[email-masked]> in copy in all your return pre-alert mail.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 9, 2020 at 10:41 AM <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>> Dear Ronald
>>>
>>> Thank you for your mail.
>>>
>>>
>>>
>>> The below is noted  and will be actioned.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>    Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Tuesday, June 9, 2020 9:49 AM
>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>;
>>> Mohit Caleb <[email-masked]>; Outbound.fc <
>>> [email-masked]>
>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>> Zaldivar Richelle (VLR5DPB) <[email-masked]>
>>> *Subject:* [EXTERNAL] Re: DAMAGE SHIPMENT 8.6.2020 SHIPMENT 1 OF 4
>>> 1Z289F8W6755965191
>>>
>>>
>>>
>>> CAUTION! This email originated outside of the organization. Please do
>>> not open attachments or click links from an unknown or suspicious origin.
>>> ------------------------------
>>>
>>> +Mohit Caleb <[email-masked]> +Outbound.fc
>>> <[email-masked]>
>>>
>>>
>>>
>>> Please check and investigate, there was internal damage.
>>>
>>>
>>>
>>> @[email-masked] <[email-masked]> -
>>> Please return to Tamer.
>>>
>>>
>>>
>>> @Amir Julkarnain <[email-masked]> - Can we place a new order for
>>> the customer?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 9, 2020 at 9:39 AM <[email-masked]> wrote:
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Please find below pictures,
>>>
>>>
>>>
>>> As per the physical check, it shows the shipment is damaged from inside
>>> and the liquid spilled out , which is why the box is wet.
>>>
>>>
>>>
>>> Kindly advise if you want us to repack and deliver or should we return
>>> it back to 3PL
>>>
>>>
>>>
>>> Will wait for your response, thanks in advance
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>  Chantelle
>>>
>>>