Subject: RE: [EXTERNAL] Re: damage shipment liquid items 1Z289F8W6755965191
From: "chantelle.cardozo via customer care" <[email-masked]>
To: <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Thu, 18 Jun 2020 05:20:52 +0000
List-Id: <ccteam.mumzworld.com>

Dear Ronald,

The subject shipment was damaged in transit, as per  investigation it was package was damaged due to insufficient packaging.

All liquid items need proper cousioning beside bubble rap.

Please find below link to help support your packaging.

Link https://www.ups.com/packaging/?loc=en_ae

Best Regards
________________________________

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf L.L.C

Al Hareb Building, Al Quoz Area

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Wednesday, June 17, 2020 12:26 PM
To: Cardozo Chantelle (EUR6CTC) <[email-masked]>
Cc: Alaa Musa <[email-masked]>; Amir Julkarnain <[email-masked]>; Customer Care Team <[email-masked]>; Ekta Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>; Johannes Jade Pabeca <[email-masked]>; lastmile <[email-masked]>; Pavankumar A <[email-masked]>; Zaldivar Richelle (VLR5DPB) <[email-masked]>; Unnikrishnan Nair Vinil (PMY3CKS) <[email-masked]>
Subject: [EXTERNAL] Re: damage shipment liquid items 1Z289F8W6755965191

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________________________________
Hi Chantelle,

The package itself looks very bad. The item was covered with bubble wrap.We shall consider this as mishandling by courier.

Regards,
Ronald

On Tue, Jun 16, 2020 at 8:41 PM <[email-masked]<mailto:[email-masked]>> wrote:

Dear Ronald,

We received 1 of 4 shipments, however one packaged was damaged.

Please find attached pictures, contained liquid item.

I need to know if you want us to deliver the other 3  boxes, or should we return the entire shipment  to your ware house

I will wait for your response, thanks in advance.

   Best Regards

Chantelle Cardozo

Preferred Customer Associate

UPS Gulf LLC

Al Moosa Tower 2, 25 Floor

Sheikh Zayed Road, P.O. Box 26026

Dubai, United Arab Emirates

Tel +971 4 3815278
Mobile 00971561770264

Fax +971 4 3390835

[email-masked]<mailto:[email-masked]>

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Click here<https://www.ups.com/ae/en/shipping/zones-and-rates.page> to access the latest UPS zones and rates information.  The 2019 UPS Service and Tariff Guide will be available from 23rd December 2018.