Subject: Re: Missing Items - 600777540// awb: 290083947235
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Thu, 18 Jun 2020 08:08:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

A gentle reminder on the above.

Please cancel and create the CRA.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 16, 2020 at 2:50 PM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> Kindly note that the customer requested cancellation and refund for
> non-delivered items.
> Please revert back to us once the CRA is completed.
>
> Best regards,
> Anas Nazzal
>
>
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> On Sun, Jun 14, 2020 at 10:58 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Is the shipment has already been returned?
>>
>> Please create the CRA asap, the order was placed since March and the
>> customer is extremely upset.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 9, 2020 at 3:47 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> The customer called again to follow up. The courier informed that
>>> shipment is returned
>>>
>>> Please check and update CRA ASAP.
>>>
>>> Thank you.
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 7 Jun 2020 at 18:11, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mariya,
>>>>
>>>> Thank you for the update.
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>> (R3PL) <[email-masked]> - please confirm if the above
>>>> items have been received. Please create the CRA.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sun, Jun 7, 2020 at 2:33 PM Mariya Christy <[email-masked]>
>>>> wrote:
>>>>
>>>>> *Dear Mary,*
>>>>>
>>>>>
>>>>>
>>>>> Please take a note that the shipment under *AWB#171083947257* already
>>>>> returned to your KSA facility.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *No*
>>>>>
>>>>> *Barcode*
>>>>>
>>>>> *Scan Time*
>>>>>
>>>>> *Scan*
>>>>>
>>>>> *Received By*
>>>>>
>>>>> 1
>>>>>
>>>>> *171083947257*
>>>>>
>>>>> 23/05/2020 15:24
>>>>>
>>>>> Returned
>>>>>
>>>>> HAMZA
>>>>>
>>>>> 2
>>>>>
>>>>> *171083947268*
>>>>>
>>>>> 26/04/2020 00:21
>>>>>
>>>>> Delivered
>>>>>
>>>>> najla
>>>>>
>>>>> 3
>>>>>
>>>>> *171083947246*
>>>>>
>>>>> 26/04/2020 00:21
>>>>>
>>>>> Delivered
>>>>>
>>>>> najla
>>>>>
>>>>> 4
>>>>>
>>>>> *290083947235*
>>>>>
>>>>> 26/04/2020 00:21
>>>>>
>>>>> Delivered
>>>>>
>>>>> najla
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks & Regards,
>>>>>
>>>>> *MARIYA CHRISTY*
>>>>>
>>>>> CS Key Accounts Agent
>>>>> Customer Service Dept.
>>>>> Dubai - United Arab Emirates
>>>>>
>>>>> T
>>>>>
>>>>> +971 4 606 9099
>>>>>
>>>>>  EXT
>>>>>
>>>>>   4032
>>>>>
>>>>> M
>>>>>
>>>>> +971 58 954 7017
>>>>>
>>>>>  F
>>>>>
>>>>> +971 4 235 1166
>>>>>
>>>>> E
>>>>>
>>>>> [email-masked] <[email-masked]>
>>>>>
>>>>> <http://www.smsaexpress.com/>
>>>>>
>>>>> <https://www.iso.org/home.html>
>>>>>
>>>>> <https://www.tapaonline.org/>
>>>>>
>>>>> <https://www.ticsi.org/>
>>>>>
>>>>> <https://sa.greatplacetowork.com/en/>
>>>>>
>>>>> <http://www.facebook.com/SMSAExpress>
>>>>>
>>>>>  <http://twitter.com/SMSAExpress>
>>>>>
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>>>>>
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>>>>>
>>>>> [image: Description: Description: Please consider the environment
>>>>> before printing this email]
>>>>>
>>>>>
>>>>>
>>>>> This e-mail contains confidential information or information belonging
>>>>> to SMSA Express and is intended solely for the addressees. The unauthorized
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>>>>> and the mail deletion.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>> *Sent:* Sunday, 07 June, 2020 1:42 PM
>>>>> *To:* Mariya Christy
>>>>> *Cc:* customer care; Eugene Mugisa; Hussain Firoz Miyagamwala
>>>>> *Subject:* Missing Items - 600777540// awb: 290083947235
>>>>>
>>>>>
>>>>>
>>>>> Hi Mariya,
>>>>>
>>>>>
>>>>>
>>>>> As per the customer, the below are missing items and she only received
>>>>> 3 boxes out of 4 boxes.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 600777540
>>>>>
>>>>> TT-24600-C
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=490179>
>>>>>
>>>>> PJ Masks - Dress Up Set Catboy - Blue
>>>>>
>>>>>
>>>>> 600777540
>>>>>
>>>>> TT-21301
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=693194>
>>>>>
>>>>> PJMASKS - Coloring and Activity Backpack
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 600777540
>>>>>
>>>>> BBL-30100929
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108697>
>>>>>
>>>>> Water Wipes - Sensitive Facial Wipes 25's
>>>>>
>>>>>
>>>>>
>>>>> 600777540
>>>>>
>>>>> SMG-Z028012170-4-5
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=455062>
>>>>>
>>>>> Zoggs - Deep Sea Bobin Swim Jacket - Blue, 4-5Y
>>>>>
>>>>>
>>>>> 600777540
>>>>>
>>>>> BNDL-TC-B-Y10872-2
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=622074>
>>>>>
>>>>> Mickey Mouse 3-in-1 Potty Training + Soft Potty Ring
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and advise. Thank you
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>
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