Subject: Re: Missing Item - 600855439_1// awb: 1000006726191
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 17 Jun 2020 21:12:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

As per your advice, new order was created.-

600898569

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 3, 2020 at 8:48 AM Mostafa saad <[email-masked]> wrote:

> Hello Mary
>
> Please palace new order fo the missing box
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 2, 2020 at 6:42 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Mohit,
>>
>> Thank you for the update.
>>
>> @Mostafa saad <[email-masked]>  - we need your feedback on
>> this, please
>>
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, May 30, 2020 at 11:43 AM Mohit Caleb <[email-masked]> wrote:
>>
>>> Hello Mary,
>>>
>>> The Order was packed as 3 packages.
>>>
>>> @Mostafa saad <[email-masked]> I have reviewed CCTV footage of
>>> packing the 3 packages were packed without any missing 2 Product Boxes 1
>>> Small Mumzworld Box
>>> ᐧ
>>>
>>> On Fri, May 29, 2020 at 10:26 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have an update on this, please?
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, May 27, 2020 at 1:47 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Rajesh,
>>>>>
>>>>> Thanks for the update.
>>>>>
>>>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>>>> <[email-masked]> @Syed Yakoob <[email-masked]> - please
>>>>> check how many have been packed
>>>>>
>>>>> Please advise. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 27, 2020 at 12:10 PM Usman Abbasi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mary,
>>>>>>
>>>>>>
>>>>>>
>>>>>> 2 pc shipment was received under AWB # 1000006726191 and was
>>>>>> delivered to customer.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Usman
>>>>>>
>>>>>> *From:* Mary Anne Agapito <[email-masked]>
>>>>>> *Sent:* Wednesday, May 27, 2020 9:26 AM
>>>>>> *To:* Rajesh Pattabhi <[email-masked]>; Usman
>>>>>> Abbasi <[email-masked]>
>>>>>> *Cc:* customer care <[email-masked]>; Mostafa saad <
>>>>>> [email-masked]>; Eugene Mugisa <[email-masked]>;
>>>>>> Outbound.fc <[email-masked]>; Syed Yakoob <
>>>>>> [email-masked]>; Mohit Caleb <[email-masked]>
>>>>>> *Subject:* Re: Missing Item - 600855439_1// awb: 1000006726191
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Usman and Rajesh,
>>>>>>
>>>>>>
>>>>>>
>>>>>> A gentle reminder on the above.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Mostafa saad <[email-masked]>  - please clarify how many
>>>>>> boxes have been given to Empost?
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Outbound.fc <[email-masked]> @Syed Yakoob
>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> - how many
>>>>>> have been packed?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Awaiting your reply. The customer keeps on following up.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, May 26, 2020 at 12:20 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Usman and Rajesh,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the customer, she didn't receive the item below, she only
>>>>>> received 2 boxes.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600855439_1
>>>>>>
>>>>>> PS-VT80-504203
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=602786>
>>>>>>
>>>>>> Vtech - Batter Up & Bowl Sports Center
>>>>>>
>>>>>>
>>>>>>
>>>>>> On our record, a total of 3 boxes were given.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and do the needful.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>
>>> --
>>>
>>>