Subject: Re: Shipment 100127967_1 not moving/ customer very upset
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Malak Nobeh <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 17 Jun 2020 20:12:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please cancel the shipment and create the CRA when received.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, May 29, 2020 at 9:31 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Anita,
>
> May we know the status of this case, please?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, May 26, 2020 at 10:30 AM DXB CS <[email-masked]> wrote:
>
>> Dear Malak ,
>>
>>
>>
>> The last update in the system its shows in transit .
>>
>> We are checking with the concern team for the exact update for the
>> shipment .
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>> *From:* Malak Nobeh [mailto:[email-masked]]
>> *Sent:* Sunday, May 24, 2020 9:57 AM
>> *To:* Shahid Talib <[email-masked]>
>> *Cc:* Maxim Vyalyy <[email-masked]>; dxb cs <
>> [email-masked]>; Mohammed Ali Naji Almahdi <
>> [email-masked]>; customer care <[email-masked]>;
>> Mary Anne Agapito <[email-masked]>; Ronald Gaviola <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Hussain
>> Firoz Miyagamwala <[email-masked]>; Norah Alqahtani <
>> [email-masked]>; Norah Q <[email-masked]>
>> *Subject:* Re: Shipment 100127967_1 not moving/ customer very upset
>>
>>
>>
>> Hello Naqel Team,
>>
>> What is the last update for the shipment 70785730?
>>
>> https://www.naqelexpress.com/Track/TrackShipment
>>
>> Thank you.
>>
>>
>>
>> On Fri, 22 May 2020 at 13:01, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> What had happened to the shipment?
>>
>>
>>
>> Due to excessive delay, the customer already filed a complaint in Paypal
>>
>>
>>
>>
>>
>>
>> Please return it immediately to us.
>>
>>
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> - Please create the
>> CRA asap once received, the customer threatened to file a complaint to
>> consumer rights if not resolved.
>>
>> Inform us when done to initiate the refund process.
>>
>>
>>
>> We need your prompt response on this matter.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, May 19, 2020 at 8:49 AM 'Shahid Talib' via customer care <
>> [email-masked]> wrote:
>>
>> Dear Maxim,
>>
>>
>>
>> Following up on this shipment with destination will update the delivery
>> details soon…
>>
>>
>>
>> Regards,
>>
>> Shahid Talib
>>
>> Int’l Courier Manager
>>
>> Freight Gate 2, CMC Terminal
>>
>> Dubai Airport Free Zone,
>>
>> Mobile No: 00971507288014
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Maxim Vyalyy [mailto:[email-masked]]
>> *Sent:* Tuesday, May 19, 2020 8:48 AM
>> *To:* 'Mohammed Ali Naji Almahdi' <[email-masked]>;
>> [email-masked]
>> *Cc:* 'DXB CS' <[email-masked]>; 'customer care' <
>> [email-masked]>; 'Ronald Gaviola' <[email-masked]>; 'Eugene
>> Mugisa' <[email-masked]>; 'Hussain Firoz Miyagamwala' <
>> [email-masked]>
>> *Subject:* RE: Shipment 100127967_1 not moving/ customer very upset
>>
>>
>>
>> Dear Shahid,
>>
>> Please provide feedback and follow up for OFD
>>
>>
>>
>> *Maxim Vyalyy*
>>
>> Country Manager, UAE
>>
>> Express e-Commerce and Courier Division
>>
>>
>>
>> NAQEL Express
>>
>> Mobile: +971 50 779 2785
>>
>> E-mail: [email-masked]
>>
>>
>>
>> “
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
>> the recipient(s) specified in the message only. It is strictly forbidden to
>> share any part of this message with any third party, without a written
>> consent of the sender. If you received this message by mistake, please
>> reply to this message and follow with its deletion.* “
>>
>>
>>
>> *From:* Mohammed Ali Naji Almahdi [
>> mailto:[email-masked]
>> <[email-masked]>]
>> *Sent:* Tuesday, 19 May, 2020 02:23
>> *To:* Maxim Vyalyy
>> *Cc:* DXB CS; customer care; Ronald Gaviola; Eugene Mugisa; Hussain
>> Firoz Miyagamwala
>> *Subject:* Re: Shipment 100127967_1 not moving/ customer very upset
>>
>>
>>
>> Dear Naqel Team,
>>
>>
>>
>> Your assistance in completing this shipment would be greatly appreciated
>> as the customer is upset.
>>
>>
>>
>> Please let us know regarding any issues.
>>
>>
>>
>> Kind Regards,
>>
>>
>>
>> Mohammed from the MumzWorld Team
>>
>>
>>
>> On Sun, May 17, 2020 at 11:29 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Anita, Maxim
>>
>>
>>
>> We need an update here urgently.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sun, May 17, 2020 at 1:00 AM Mohammed Ali Naji Almahdi <
>> [email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> The customer has submitted a complaint on Trustpilot.
>>
>>
>>
>> An update regarding the naqel shipment would be appreciated.
>>
>>
>>
>> Kind Regards,
>>
>>
>>
>> Mohammed
>>
>>
>>
>> On Sat, May 16, 2020 at 10:38 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> +Maxim Vyalyy <[email-masked]>
>>
>>
>>
>> Please support urgently.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sat, May 16, 2020 at 1:01 AM Mohammed Ali Naji Almahdi <
>> [email-masked]> wrote:
>>
>> Dear KSA Team,
>>
>>
>>
>> The customer for this order followed up, their Naqel shipment 70785730
>> has not moved since 25 April and they are very upset.
>>
>>
>>
>> Could you please provide an update on this shipment as the customer is
>> expecting to hear back from me on the 19th of May and they want to know
>> where this shipment is.
>>
>>
>>
>> If there are any issues please let me know.
>>
>>
>>
>> Kind Regards,
>>
>>
>>
>> Mohammed
>>
>>
>>
>>
>> --
>>
>>